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Job Description
Key Skills Required
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What Will You Do?
- Own strategic client relationships, building trusted connections across senior, regional, and market stakeholders.
- Act as the primary commercial and strategic point of contact, managing priorities, risks, escalations, and opportunities.
- Lead client status meetings, account reviews, governance forums, and Executive Business Reviews.
- Coordinate internal teams to ensure client priorities are clearly understood, appropriately scoped, and delivered effectively.
- Develop strategic account plans covering stakeholders, client priorities, renewals, risks, and growth opportunities.
- Identify and lead renewals, upsells, extensions, and expansion opportunities across markets, brands, teams, and capabilities.
- Maintain visibility of account health, pipeline, revenue, profitability, client satisfaction, and commercial risks.
- Translate complex delivery, data, marketing, and technical work into clear business outcomes and recommendations for senior clients.
What Makes You a Great Fit
- Strong experience in Account Management, Client Services, Customer Success, or Strategic Account Management.
- Proven experience managing enterprise or strategic client relationships and senior stakeholders.
- Strong commercial acumen with experience across renewals, upsells, forecasting, and account profitability.
- Experience managing complex, multi-workstream client programmes in an agency, consultancy, MarTech, SaaS, or technology environment.
- Excellent stakeholder management, communication, negotiation, and problem-solving skills.
- Commercially minded with a track record of identifying growth opportunities and expanding client relationships.
- Comfortable translating technical and delivery topics into clear business outcomes and ROI.
- Highly organised, proactive, and able to manage multiple strategic accounts and competing priorities.
Desirable
- Experience selling Braze, Snowflake, Hightouch, Databricks, CDPs, or related Martech and data solutions.
- Experience selling into QSR, Retail, Hospitality, Financial Services, or Enterprise Digital Transformation programmes.
- Experience working within partner-led sales motions and co-selling with technology vendors.
- Existing network of enterprise buyers within the US market.
- Familiarity with modern customer engagement, loyalty, and composable data architectures.
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Massive Rocket
View Company ProfileMassive Rocket is a powerhouse global Marketing Technology (MarTech) and Data consultancy that fundamentally engineers customer loyalty and retention for massive enterprise brands. Founded in 2018 and headquartered in London, United Kingdom, the agency operates globally with a fully remote, elite workforce. Under the hood, Massive Rocket specializes in architecting "composable growth stacks"—completely bypassing monolithic legacy systems like Salesforce in favor of best-in-class, modern data infrastructure. They seamlessly integrate platforms like Snowflake, Braze, Databricks, and Hightouch to unify highly fragmented first-party data. Their primary target audience spans massive Quick Service Restaurants (QSRs like Papa Johns and KFC), global retail giants, and financial institutions that desperately need to shift from transactional, discount-driven marketing to predictive, AI-driven customer engagement. What sets Massive Rocket apart in the crowded agency landscape is their "AI Decisioning" framework and deep technical specialization (boasting over 200 successful implementations and 220+ Braze/Snowflake certifications)—empowering marketing and engineering teams to work in perfect lockstep, ultimately transforming raw customer data into predictable, scalable revenue.
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