Legal & HR 54d ago

Collections and Landlord/Tenant Administration Associate

Fairstead

United States

Full-time

Not Disclosed

Mid-Level

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Job Description

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The Collections and Landlord/Tenant Administration Associate oversees the day-to-day management of landlord/tenant litigation and collections activity across an assigned geographic portfolio that may include several different states. This role partners closely with community managers, regional staff, and outside local landlord/tenant counsel to ensure that non-payment and other landlord/tenant matters are initiated, tracked, and resolved consistently, accurately, and on schedule. The role reports to the Collections and Landlord/Tenant Administration Manager, within the Legal Department.

RESPONSIBILITIES:

Directly own and manage a dedicated geographic portfolio of collections and landlord/tenant litigation matters.
Monitor all landlord/tenant litigation within the assigned geography from initiation through resolution.
Arrange and lead monthly update meetings with local landlord/tenant counsel to review case status and next steps across the portfolio.
Enter and maintain landlord/tenant case updates in the property management system on a timely and accurate basis.
Work with community managers, regional staff, and outside local landlord/tenant counsel to initiate non-payment legal proceedings against current tenants on a regular, consistent cadence, as well as holdover and other proceedings on an as-needed basis.
Serve as a first point of contact, together with the community manager, for outside landlord/tenant counsel on information requests and settlement negotiations.
Ensure consistency, timeliness, and compliance with company standards in the initiation, management and tracking of collections and landlord/tenant legal matters.
Identify trends or issues across the assigned geography and escalate to the regional operations staff and the Collections and Landlord/Tenant Administration Manager, as appropriate.
Monitor and report on portfolio KPIs (e.g., case aging, cycle time, and recovery rate) within their assigned geography.
Perform other duties as assigned.

QUALIFICATIONS:

Bachelor's degree required.
Minimum of two (2) years of prior paralegal or legal case management experience required; experience with landlord/tenant, eviction, or collections matters strongly preferred.
Experience with property management systems (e.g., Yardi, RealPage, or similar) preferred.
Strong organizational and case-management skills, with the ability to manage a high volume of active matters across multiple jurisdictions simultaneously.
Excellent written and verbal communication skills, with the ability to work effectively with outside counsel, community managers, and regional staff.
Sound judgment and discretion in handling sensitive tenant, legal, and settlement information.
Ability to work independently in a remote environment and manage competing deadlines across an assigned geography.

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