Collection Analyst

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

We are seeking a competent and motivated Collection Analyst who will be responsible for contacting clients and collecting outstanding payments. The Collection Analyst should exhibit professionalism and trustworthiness, possessing excellent communication and negotiation skills, as well as the ability to work independently or as part of a team.

Essential Duties & Responsibilities:

• Monitor customer accounts to identify outstanding invoices.
• Take the initiative to contact clients early to encourage timely payments.
• Contact clients to ask about their overdue accounts/invoices.
• Investigate historical data for each outstanding invoice and work on getting these settled by working closely with the billing team.
• Resolve billing and customer payment case inquiries.
• Identify and resolve collection issues promptly, ensuring customer satisfaction.
• Keep up-to-date records of account status and collection efforts for all outstanding invoices & client accounts.
• Analyze aging reports related to invoicing activities and achieve monthly targets.
• Report weekly on all accounts' collection activity and accounts receivable status.
• Work closely with the billing team to keep track of all the billing transactions and assist with the billing team's requirements if necessary.
• Participate in process improvement initiatives to enhance collections efficiencies.
• Complete other tasks as assigned by the manager.

Requirements & Skills:

• Bachelor’s degree in finance, Accounting, or a related field.
• Proven experience as a Collections Analyst.
• Very strong attention to detail and high accuracy in collections & billing processes.
• Excellent communication and interpersonal skills, including fluency in written & spoken English.
• Proficient in Salesforce Billing, NetSuite, and Microsoft Office.
• Knowledge of accounting principles, collection, and billing regulations.
• Problem-solving skills.
• Comfortable working with targets.

Education:

• A degree in finance, accounting, or a business-related discipline, such as an associate or bachelor’s degree, is preferred.
• 3 years in collections, customer service, or accounting.
• Basic accounting principles
• Negotiation and conflict resolution
• Proficiency in Excel required
• Proficiency in NetSuite and Salesforce Billing preferred
• Strong communication, both written and verbal, negotiation, problem-solving skills