Drug Screening Specialist (Occupational Health Specialist) - Mexico Only

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem supporting individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture blends entrepreneurial spirit with enterprise investment, enabling rapid progress with some of the most complex, leading-edge technologies.

For over 35 years, the experts at Mitratech have been focused on solving complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Purpose:

The Drug Screening Specialist oversees each step in the Occupational Health environment to ensure operations are processed effectively. Support clients by answering queries, assisting applicants with registration, monitoring and intervening as needed in the occupational health workflow to ensure test results are reported in a timely manner.

Responsibilities:

• Confirm and expire drug tests based on vendor confirmation
• Check status on occupational health services completed 48-72 hours prior
• Adhere to and assist in creating and maintaining client-specifics
• Contact vendors for additional information on testing requests
• Work with applicants in remote locations to find collection sites in their area, manually registering them for testing when necessary
• Manually register applicants using the zip code associated with their current address when not registered within 24 hours of an invite being sent
• Compose and send occupational health test registration information to applicants
• Provide hands-on monitoring to ensure all client needs are met

Occupational Health Specialist Qualifications:

Must be able to maintain strict confidentiality; highly organized; production and planning skills required; ability to manage time and workload effectively; excellent communication skills, both written and verbal; ability to maintain stability under pressure and be flexible/willing to modify plans and behavior when necessary; ability to be a positive representative of the Company both internally and externally.