Clinical Application Specialist

The Clinical Application Specialist is a key member of the Clinical Applications Support (CAS) team, serving as a subject matter expert for Electronic Health Record (EHR) systems and related clinical applications. This is a junior-to-mid level individual contributor role that partners closely with provider practices, Practice Transformation Managers (PTMs), Operations, Performance, and internal technology teams to optimize EHR workflows, improve clinical data capture, and support value-based care initiatives.

The role moves beyond reactive support and plays a proactive role in practice engagement, workflow optimization, documentation standardization, and clinical data enablement. The position helps expand the CAS team’s impact into workflow and EHR data optimization projects, supporting improved quality reporting outcomes while reducing dependence on manual chart abstraction.

Essential Functions of the Role:

EHR & Clinical Application Support

• Serve as a primary point of contact for EHR-related support, configuration guidance, and workflow troubleshooting for internal teams and provider practices.

• Identify, own, and resolve EHR and clinical application issues through to full resolution, coordinating with vendors and internal stakeholders as needed.

• Support practice onboarding activities including EHR access setup, workflow discovery, CEHRT review, and system readiness validation.

Workflow Optimization & Clinical Data Enablement

• Analyze clinical workflows to identify opportunities to improve documentation, coding, and structured data capture at the point of care.

• Develop and maintain standardized EHR workflow guidance, templates, and step-by-step reference materials across supported EHR platforms.

• Partner with practices to reduce reliance on manual chart abstraction by promoting optimized clinical documentation and discrete data capture habits.

Strategic Initiatives & Configuration Support

• Support configuration and optimization efforts related to patient flagging, diagnosis code workflows, and quality-focused documentation practices.

• Collaborate with internal teams and EHR vendors on workflow enhancements that support value-based care initiatives.

• Contribute to clinical data optimization projects by helping identify workflow gaps and structured data improvements at the practice/EHR level.

Integrations, Data Feeds & Quality Support

• Assist with EHR integration activities including clinical data feeds, vendor transitions, and ongoing maintenance.

• Support QRDA I file acquisition efforts through practice and/or EHR vendor extraction coordination, file validation, and error follow-up.

• Participate in CEHRT compliance verification and documentation activities.