Client Success - Paid Ads

The Role

The Client Success - Paid Ads role reports directly to the Head of Performance. This position involves close collaboration with clients and leadership, offering significant autonomy and ownership over client success and relationship management.

Daily responsibilities include managing client relationships, overseeing the overall strategy for accounts, and working with the team to achieve desired outcomes for clients.

As a small, growing team, your responsibilities will evolve alongside the company, allowing you to have a substantial impact on the business.

Key Responsibilities

• Serve as the primary point of contact for clients, building lasting relationships.
• Lead the strategy and day-to-day management of client accounts across paid-search and paid-social channels, ensuring strong and enduring performance results.
• Be the most organized member of the team, tracking all account details, communicating with stakeholders, and focusing on the finer points.
• Troubleshoot performance issues in ad spend, communicate progress to stakeholders, and implement solutions to identified problems.
• Champion experimentation to drive account learnings and improvements.
• Collaborate with paid-social, paid-search, creative, CRO, SEO, and lifecycle teams to implement strategies and create feedback loops for continuous improvement.
• Identify growth opportunities and potential performance blockers for client accounts.
• Align the team on messaging and goals for weekly client meetings, and orchestrate overall client relationship strategies.
• Stay informed about performance marketing trends and provide insights on leveraging them.
• Support new business pitches and propose new services to existing clients.

Requirements

• Possess 5+ years of direct account management experience in advertising.
• Enjoy creating processes, spreadsheets, and templates.
• Excellent communicator and collaborator with a keen attention to detail.
• Have built workflows with AI, not just prompted it, such as automation tools, reporting tools, or scripts that streamline manual tasks.
• Analytical mindset with the ability to understand growth formulas and effectively use data/analytics tools like Amplitude, Meta Ads Manager, Google Ads Manager, and Google Analytics 4.
• Experience managing budgets in paid search and paid social advertising.

About Us

At Pearmill, we take pride in enhancing the performance of our clients and team members. Clients arrive seeking to fix a specific channel and leave with a comprehensive system. Team members join to manage ad accounts and leave equipped to build teams that handle global strategies. Our AI agents in Notion docs further empower us with superpowers.

We are a fast-growing, diverse group of marketers, creatives, engineers, and analysts managing over $500M in ad spend across 15+ platforms. Join us!