Client Services Administrator
Job Description
Key Skills Required
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You will be the steady point of contact for a UK company’s clients, handling the admin behind each account so service promises are actually kept. It suits someone who likes tidy records and clients who feel looked after.
You will work 09:00-17:00 UK time (11:00-19:00 SAST) from home, with equipment guidance, a proper induction and a manager who is contactable through the day. This is a permanent role, not a short contract.
Key responsibilities
- Own day-to-day client queries by email and phone through to resolution
- Keep client records, contracts and account details accurate
- Coordinate onboarding for new clients and gather what is needed
- Prepare service reports and renewal paperwork
- Chase internal teams so client commitments land on time
- Escalate risks early rather than letting them drift
What you'll need
- 2+ years in client services, account admin or customer support
- Experience with a CRM or service desk tool such as HubSpot, Salesforce or Zendesk
- Confident, professional written English with clients
- Comfortable managing several accounts without dropping detail
- Reliable home internet and a quiet space for UK-hours work
Nice to have
- Exposure to B2B or professional services clients
- Experience with renewals or contract admin
- Familiarity with SLA reporting
What's on offer
A permanent, fully remote role with a UK employer, a defined client portfolio of your own, and a manager who backs you when accounts get busy. There is a clear path into account management.
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Remote Recruitment
View Company ProfileRemote Recruitment is an enterprise-grade global talent acquisition and Employer of Record (EOR) platform engineered to orchestrate massive-scale remote workforce deployment for UK and Irish businesses. Operating as a borderless digital HR ecosystem, the company eliminates the operational friction of traditional cross-border hiring by seamlessly connecting European enterprises with highly vetted, AI-literate independent contractors from South Africa. Moving beyond rigid domestic staffing models, Remote Recruitment dynamically integrates skilled professionals across IT, sales, and marketing while natively handling all complex legal compliance, international payroll, and contract administration. Under the hood, their sophisticated vetting and deployment architecture ensures organizations bypass heavy domestic tax burdens and operational overheads, delivering elite offshore talent backed by an industry-leading 12-month replacement guarantee. What sets Remote Recruitment apart is its uncompromising dedication to frictionless operational scaling; by bridging the gap between South Africa's highly educated talent pool and the demanding execution requirements of UK enterprises, the platform empowers business leaders to radically accelerate their digital capabilities and optimize workforce expenditures without the bureaucratic complexities of international expansion.
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