Client Services Administrator
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Job Description
Key Skills Required
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You will be the steady point of contact for a UK company’s clients, handling the admin behind each account so service promises are actually kept. It suits someone who likes tidy records and clients who feel looked after.
You will work 09:00-17:00 UK time (11:00-19:00 SAST) from home, with equipment guidance, a proper induction and a manager who is contactable through the day. This is a permanent role, not a short contract.
Key responsibilities
- Own day-to-day client queries by email and phone through to resolution
- Keep client records, contracts and account details accurate
- Coordinate onboarding for new clients and gather what is needed
- Prepare service reports and renewal paperwork
- Chase internal teams so client commitments land on time
- Escalate risks early rather than letting them drift
What you'll need
- 2+ years in client services, account admin or customer support
- Experience with a CRM or service desk tool such as HubSpot, Salesforce or Zendesk
- Confident, professional written English with clients
- Comfortable managing several accounts without dropping detail
- Reliable home internet and a quiet space for UK-hours work
Nice to have
- Exposure to B2B or professional services clients
- Experience with renewals or contract admin
- Familiarity with SLA reporting
What's on offer
A permanent, fully remote role with a UK employer, a defined client portfolio of your own, and a manager who backs you when accounts get busy. There is a clear path into account management.
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View Company ProfileRemoteRecruitment (operating at remoterecruitment.co) is a recruitment platform engineered for modern hiring needs in remote and hybrid work environments. Founded in an era where traditional office-based recruitment models are evolving, the platform specializes in connecting job seekers with employers who prioritize location-independent talent. Under the hood, RemoteRecruitment leverages advanced search algorithms and AI-driven matching to streamline the hiring process, ensuring that candidates and employers find the best fit efficiently. This allows businesses to tap into a global talent pool while job seekers gain access to opportunities that align with their skills and preferences without geographical constraints. The platform emphasizes flexibility, transparency, and efficiency, catering to both small startups and large enterprises navigating the complexities of remote recruitment.
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