Channel Account Manager (HVAC, Heat Pump, and Home Electrification)

Core Responsibilities

The Channel Account Manager (HVAC, Heat Pump, and Home Electrification) is a partner-facing role focused on helping home service contractors adopt and scale Palmetto’s Comfort program. You will be responsible for:

Strategic & Tactical Duties

• Identify, recruit, and onboard new partners based on Palmetto Comfort business objectives.
• Serve as the primary point of contact for assigned contractor partners across residential home services trades.
• Collaborate with external Sales and General Managers to drive alignment and adoption at the leadership level.
• Lead on-site and virtual trainings for sales reps on how to position, present, and close the Comfort program in the home.
• Support sales teams through ride-alongs, objection handling, and in-home pitch coaching.
• Monitor activity, adoption rates, and engagement metrics; proactively address friction points.
• Partner with internal teams to refine tools, resources, and partner support processes.
• Gather field-level feedback to inform platform improvements and partner enablement content.
• Ensure a high level of professionalism and partner satisfaction across every touchpoint.

Qualifications

• 3+ years of experience in residential in-home sales (HVAC, plumbing, electrical, generators, roofing, or similar).
• 2+ years of experience in a partner-facing or field enablement role (Sales Trainer, Territory Manager, Manufacturer Rep, etc.).
• Demonstrated ability to train and coach salespeople in person and virtually.
• Experience working with or for contractor businesses in the home services industry.
• Strong presentation, relationship-building, and problem-solving skills.
• Willingness to travel up to 75% regionally.
• HVAC experience is a plus.