Channel Account Manager (HVAC, Heat Pump, and Home Electrification)

About Palmetto

Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor, and manage home energy products and services. By offering one integrated platform across solar, battery storage, HVAC, heat pumps, and more, Palmetto helps homeowners make home energy more affordable, reliable, and accessible. Today Palmetto serves hundreds of thousands of homeowners across 30+ states, building the operating infrastructure for the consumer energy transition.

About Palmetto Home

Palmetto Home focuses on democratizing renewable energy and HVAC industries. They provide homeowners with financial products for solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. Palmetto empowers solar and HVAC sales professionals and installation companies with access to their proprietary platform, financing, customer management systems, and milestone quality control systems. Their primary goal is to deliver a phenomenal experience for customers and partners, reflected in their growing financial product adoption.

Role Overview

The Channel Account Manager is a partner-facing role focused on helping home service contractors adopt and scale Palmetto’s Comfort program. Responsibilities include onboarding contractor partners, training their sales teams, and supporting successful in-home sales adoption.

Initially, this role will focus on top-of-funnel partner relationship building and recruitment. Over time, it will shift towards partner support and enablement, ideal for someone with experience in residential in-home sales and an understanding of homeowner decision-making around major upgrades.

Key responsibilities include leading live sales trainings, coaching front-line sales professionals, and providing ongoing field support.

Strategic and Tactical Responsibilities

• Identify, recruit, and onboard new partners based on Palmetto Comfort business objectives.
• Serve as the primary point of contact for assigned contractor partners across residential home services trades.
• Collaborate with external Sales and General Managers to drive alignment and adoption at the leadership level.
• Lead on-site and virtual trainings for sales reps on positioning, presenting, and closing the Comfort program in the home.
• Support sales teams through ride-alongs, objection handling, and in-home pitch coaching.
• Monitor activity, adoption rates, and engagement metrics; proactively address friction points.
• Partner with internal teams to refine tools, resources, and partner support processes.
• Gather field-level feedback to inform platform improvements and partner enablement content.
• Ensure a high level of professionalism and partner satisfaction across every touchpoint.

Qualifications

• 3+ years of experience in residential in-home sales (HVAC, plumbing, electrical, generators, roofing, or similar).
• 2+ years of experience in a partner-facing or field enablement role (Sales Trainer, Territory Manager, Manufacturer Rep, etc.).
• Demonstrated ability to train and coach salespeople in person and virtually.
• Experience working with or for contractor businesses in the home services industry.
• Strong presentation, relationship-building, and problem-solving skills.
• Willingness to travel up to 75% regionally.
• HVAC experience is a plus.