Call Centre Agent (Remote) - UK-Based Employer

You will be the first voice UK customers hear, handling inbound calls end to end.

The Role

You'll work a queue of inbound calls for a UK business, answering questions, solving problems on the first call where you can, and logging every interaction accurately so the next person picking up the file knows exactly where things stand.

Key Responsibilities

• Answer inbound customer calls during UK business hours
• Resolve routine queries at first contact and escalate the rest with clear notes
• Log calls, outcomes and follow-up actions in the CRM
• Meet call quality and handling-time targets
• Keep customer records accurate and up to date

Requirements

• Experience handling inbound calls in a call centre or customer service team
• Clear, neutral spoken English and confident phone manner
• Familiarity with a CRM or ticketing system such as Zendesk, Freshdesk, or Salesforce
• A quiet home workspace and stable fibre connection
• Comfortable working UK hours

Nice to Have

• Experience supporting UK or international customers
• Familiarity with Five9, Genesys, or similar dialler software
• Experience in a regulated sector such as finance or insurance

Benefits

• Long-term placement with a stable UK business, not short contract work
• A UK employer who invests in the people who stay

About Remote Recruitment

Remote Recruitment places South African professionals into long-term roles with UK businesses. We are not a body shop and we do not churn people through short contracts — we match carefully, we are straight with you about the role and the money, and we stay in touch after you start. Every role we advertise is fully remote and paid in rand.