Business Process & AI Automation Specialist

The successful candidate will help manage internal records, improve workflows, maintain process documentation, support leadership with administrative workflows, and identify opportunities to automate repetitive business processes using AI and low-code/no-code tools.

Key Responsibilities:

• Database, tracker and register management
• SOP development, updates and document standardisation
• Provide executive assistant-style support to leadership
• Organise information, track action items, and prepare documentation
• Improve administrative workflows
• Template management and document formatting
• Spreadsheet optimisation and data management
• AI-assisted document preparation and reporting
• Workflow mapping and continuous process improvement
• Business process analysis to identify automation opportunities
• Development, implementation and maintenance of AI and low-code/no-code automation workflows
• Testing, monitoring and optimisation of automation processes
• Supporting departments with AI adoption and training
• Maintaining internal knowledge bases and process documentation

Requirements

Required Skills and Qualifications:

• At least 3 years of relevant experience in business process improvement, operations support, executive support, AI automation, workflow automation, or a similar role
• Experience managing databases, trackers, registers, spreadsheets, and internal records
• Experience developing, updating, and standardising SOPs, templates, and process documentation
• Strong spreadsheet and data management skills, including formatting, reporting, data organisation, and data clean-up
• Hands-on experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, Gemini, OpenAI, or similar
• Experience using low-code/no-code automation tools such as Zapier, Make, Microsoft Power Automate, n8n, Airtable, Notion, ClickUp, Monday.com, or similar
• Ability to map workflows, analyse business processes, and identify process improvement opportunities
• Strong attention to detail, organisation, and accuracy
• Ability to follow instructions closely, clarify requirements when needed, and complete tasks accurately as outlined
• Excellent written English communication skills
• Ability to support leadership and departments with documentation, action tracking, reporting, and follow-up
• Able to work independently in a remote environment

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)