Billing & Collections Specialist

If you love learning new things and problem-solving, you may be a great match for the Billing & Collections team! This team is client-facing so you'll get plenty of exposure to our customers and work with many other departments within Absorb. The Billing Operations team ensures that money moves the way it was intended to and we’re the first line of defense when it comes to solving billing and collection issues with our clients. If you’re great with numbers and have the initiative to investigate the root of the problem, then you’ll love being on this team!

What you’ll do:

• Collect on accounts by sending invoice reminders and communicating with customers via phone, email, or mail

• Respond to customer inquiries via automated ticketing system

• Conduct Zoom meetings with customers to clarify invoicing issues

• Perform customer and internal account reconciliations

• Ensure all customer accounts are in adherence with the company collection policy

• Post customer payments by recording credit card transactions and entering them into the accounting software

• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted

• Verify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments, and customers

• Resolve and validate deductions by entering adjusting entries

• Work with other departments to solve accounts receivable issues

• Proactively suggest process improvements that add value to the billing and collections process

• Assist with other accounting duties/projects as required

What you’ll bring:

• 2+ years of experience in a Billing role.

• 2+ years of experience in collections.

• High degree of accuracy and attention to detail

• Exemplary interpersonal skills and exceptional verbal and written communication skills

• Excellent time management and organizational skills

• Well organized and able to handle multiple tasks quickly and accurately

• High energy, flexible, and has a willingness to take initiative

• Demonstrates creativity and ability to rely on experience and knowledge to successfully collect receivables balances

Technologies we use:

• AbsorbLMS, Zendesk, Zuora, Salesforce