Associate Account Manager

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.

About the position

The Associate Account Manager Role for Vetcove’s Brand Partnerships team provides support to help maintain relationships with our largest partners. This is accomplished through providing marketing campaign expertise and skillful project management in order to deliver above and beyond customer service. This is an outstanding opportunity to build and manage key client relationships, be a platform and product expert, and act as our partners’ go-to for all aspects related to the campaign lifecycle.

This role will report to a Senior Account Manager and primarily focus on supporting the Senior Account Manager in covering Vetcove’s biggest partners. The Associate Account Manager will also have the opportunity to work toward independent coverage of SMB accounts. Exceptional candidates in this role will be mentored by their managers with the goal of covering larger accounts in the future.

This role is responsible for partnering with our Data Scientists and other Account Managers to foster client relationships, educate advertisers, implement thoughtful marketing campaign strategies, and manage the formulation and delivery of key performance insights and recommendations to support campaign objectives.

The ideal candidate is an analytical and detail-oriented individual with the capacity and desire to succeed in a high growth environment. They have a strong ability to successfully collaborate with others, and thrive in a client facing role.

Success in this position requires strong project management skills with a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against partner goals and objectives.

What You'll do

• Act as the main point of contact for all client day-to-day communication and oversight
• Collaborate with the Senior Partner Account Manager on recurring client tasks
• Project manage campaign execution to ensure all campaign requirements and timelines are met
• Generate and analyze detailed campaign reporting; provide detailed insights and analysis for clients and suggest optimization strategies for increased performance
• Work collaboratively with data scientists and other account managers to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
• Educate and guide new and existing clients on best practices, on-board new clients and proactively address areas where improvement is needed
• Nurture relationships to be sure they understand Vetcove’s value and how we can fit into long term strategy

You Should Have

• 1+ Years in account management
• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills
• Strong analytical skills
• Experience in developing client facing reports with actionable insights and recommendations
• Experience in developing and presenting data analyses and partner business reviews
• Experienced in compiling, documenting and communicating client requirements to internal stakeholders (e.g., Finance, C-Suite, Engineering)
• Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel
• Experience in Tableau or other database visualization tools (a plus but not required)
• Interest in client relationship building and willingness to travel for client-facing events
• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

Benefits (Full Time Roles)

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events