Vendor Operations Manager

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Their suite of platforms includes a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. Over 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

Vetcove is modernizing the $50 billion+ animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors, Vetcove is a fast-growing, mission-driven company seeking passionate individuals to shape the future of veterinary care.

What You’ll Do

• Own Vendor Performance Management: Run the weekly performance cadence across all fulfillment vendors, including scorecard reviews, follow-ups, and corrective action plans. Hold partners accountable to SLAs with persistence and professionalism.

• Manage Partner Relationships: Serve as the primary relationship owner for an assigned portfolio of fulfillment vendors. Own the recurring meeting cadence, lead business reviews, advocate for Vetcove externally, and maintain strong relationships through operational performance fluctuations.

• Analyze at Scale: Interrogate large datasets using SQL, Excel, and BI tools to identify root causes, quantify operational impact, and build cases for process and integration changes. Defend conclusions with data.

• Partner with Product & Engineering: Translate recurring operational failure modes into integration and fulfillment improvements. Write clear requirements, drive prioritization, and follow through until fixes ship and metrics improve.

• Operationalize New Initiatives: Take run-state ownership of newly launched programs. Build SOPs, own KPIs, and make operational decisions to keep programs healthy at scale.

• Build Operational Rigor: Author and maintain SOPs, escalation paths, and process documentation to ensure vendor operations are consistent, auditable, and scalable as the platform grows.

What We’re Looking For

• 5-8 years of experience in operations, program management, marketplace/ecommerce operations, or supply chain—ideally in roles where you were accountable for external partner performance.

• A documented record of relentless follow-through: chase answers across organizations, escalate when needed, and deliver on time without reminders.

• Strong analytical skills: proficiency in SQL (or equivalent), advanced Excel/Sheets, and comfort drawing defensible conclusions from large, messy datasets.

• Exceptional attention to detail: notice mismatched counts, silent data gaps, and SLA misses buried in averages.

• Experience managing vendor or partner relationships end-to-end, serving as the main point of contact, and balancing relationship-building with direct accountability.

• Excellent written communication and cross-functional collaboration with product and engineering teams.

• Self-directed and highly organized in a fully remote environment.

Nice to Have

• Experience in ecommerce fulfillment, 3PL, pharmacy, or distribution operations.

• Familiarity with BI/analytics tools (e.g., Hex, Looker, Tableau) and building/maintaining operational dashboards.

• Background in animal health, healthcare, or regulated fulfillment categories.