Administration Officer

The Order Management & Operations Administrator is responsible for supporting client interactions, order coordination, inventory administration, and day-to-day business operations. This role plays a key part in ensuring exceptional customer service, accurate record management, and efficient operational support across the business.

Key Responsibilities

Client Service & Communication

• Manage client enquiries, appointment scheduling, feedback, and ongoing communication in a professional and timely manner.
• Maintain accurate and confidential client records, including measurements, preferences, order details, and specific requests.
• Follow up on outstanding client requests, order updates, and required information.

Order & Inventory Administration

• Coordinate order processing activities, ensuring information is complete, accurate, and actioned efficiently.
• Support inventory administration by tracking fabric supplies, materials, and related records.
• Maintain organised order documentation and administrative records.

Administrative & Operational Support

• Provide general administrative support across daily business operations.
• Assist with data entry, documentation, filing, and record maintenance.
• Support process improvements relating to client records, order administration, inventory tracking, and internal documentation.
• Perform other duties as required.

Team Collaboration

• Liaise with internal stakeholders to support service delivery, order coordination, and operational efficiency.
• Facilitate clear communication between customer-facing and operational teams to ensure smooth workflow and follow-through.

Requirements

• Bachelor's Degree in Business Administration, Certificate III in Business Administration, or a related discipline preferred.
• Minimum 2-4+ years' experience in administration, client services, customer support, order coordination, or a similar role.
• Experience within fashion, retail, luxury goods, custom products, or other customer-focused environments is advantageous.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and accuracy across record keeping, data entry, and order administration.
• Strong written and verbal English communication skills.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Familiarity with CRM, booking, order management, or client record systems is advantageous.
• Ability to handle confidential client information with discretion and professionalism.
• Strong customer service mindset with the ability to communicate courteously and effectively.
• Ability to collaborate with internal teams to support efficient service delivery.
• Reliable, organised, and comfortable working in a fast-paced environment.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work setup – Work from home; Dayshift - 0700 AM- 0400 PM PHT (adjustments will be made for daylight saving time)
• Monday to Friday; weekends off
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success