Accounts Receivable Specialist (AMER Region) - Remote (Philippines)

At Heidi, we’re building a world-class Finance team to power our rapidly growing global operations. We’re looking for a detail-oriented Accounts Receivable Specialist based in the Philippines to join our team and provide dedicated support to our AMER regions.

In this role, you will be a key contributor to our Order to Cash (O2C) process, managing billing, collections, and reporting activities that ensure accuracy and efficiency across our financial operations. You will operate on a US timezone schedule. This role reports to Heidi’s Accounts Receivable Operations Manager.

What you’ll do:

• Manage day-to-day Accounts Receivable operations for the AMER region, including invoicing, collections, cash application, dispute resolution, and customer account reconciliations.

• Ensure accurate and timely billing by verifying all supporting documentation and collaborating with internal teams to resolve discrepancies promptly.

• Serve as a responsive point of contact for customer billing inquiries, providing clear, professional, and timely support to AMER clients.

• Maintain AR sub-ledgers by tracking payments, investigating variances, and identifying unapplied cash or adjustments requiring resolution.

• Contribute to month-end close activities, including reconciliations, journal entries, and AR reporting deliverables.

• Support audit and compliance requests by organizing and maintaining proper documentation and records.

• Help drive process improvement and automation initiatives to help scale AR operations as Heidi continues to grow.

What we’re looking for:

• A Bachelor’s degree in Accounting, Finance, or a related field.

• 4-7 years of experience in Accounts Receivable, preferably within a technology or SaaS environment.

• Strong analytical skills and keen attention to detail, with the ability to interpret data and identify process improvement opportunities.

• Excellent written and verbal communication skills, with confidence engaging both internal teams and external customers across different time zones.

• Proven ability to thrive in a dynamic, fast-paced environment while managing multiple priorities and deadlines.

• Demonstrated ability to resolve billing issues and streamline receivables processes.

• Flexibility to occasionally align working hours with EMEA business operations as needed for key meetings or critical deadlines.

• Self-starter with the ability to work independently in a remote, fast-paced environment.

Nice to Have:

• A CPA qualification is a plus but not required.

• Experience in a technology or SaaS company.

• Familiarity with AR automation tools, billing platforms, or workflow systems.

• Prior experience supporting AMER-based teams and customers.