Accounts Payable Analyst (Data Entry & Payment File Specialist)

The Role

The ideal candidate is detail-oriented, organised, and confident managing billing queries, resolving discrepancies, and coordinating with internal teams and external providers. This role will be responsible for accurate invoice processing, billing administration, debt follow-up, reporting, and data management for high-volume electricity, gas, and LPG accounts.

• Process a high volume of electricity, gas, and LPG invoices accurately and efficiently within the company platform.

• Manage dedicated inboxes and ensure invoices are uploaded into the system in a timely manner for payment processing.

• Ensure customers, providers, and internal stakeholders receive a high level of service and professionalism.

• Respond to internal queries in an appropriate and timely manner.

• Communicate effectively with internal teams, retailers, providers, and other relevant stakeholders.

• Maintain accurate in-house systems, customer documentation, and supporting records.

• Review and resolve outstanding debt or debt-chase matters.

• Request missing invoices and required data from retailers.

• Investigate and resolve charge disputes relating to billing errors.

• Reconcile and follow up on billing adjustments.

• Follow up cases internally and externally via email and phone.

• Submit accurate scheduled weekly reporting.

• Take accountability for the quality and daily performance of assigned tasks, ensuring KPI requirements are met.

• Identify and escalate issues to a senior team member or manager where required.

• Resolve assigned cases before set due dates.

• Maintain confidentiality of customer and provider information.

• Other position-level duties as they arise.