Account Manager at Incident IQ

About Us

Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.

Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running.

The Role

Reporting directly to the Sales Director, the Account Manager (AM) will be responsible for managing the expansion effort for current customers. The candidate will develop and maintain relationships throughout the customer lifecycle. The AM will develop upsell and cross-sell opportunities by leveraging an exceptional understanding of current school district processes and potential pain points. The AM will develop exceptional product expertise and relate best practices and outcomes of other customers in a compelling way. The AM’s goal is to develop interest in additional capabilities. Day-to-day activities will include sales activity prep, prioritization and organization, and coordinating customer communications with the Customer Success team.

The ideal candidate will have a storytelling and relationship development bias. They enjoy leveraging their expertise to help customers succeed. Internal communication with Product Management, Customer Success, and other stakeholders is also a critical success factor.

Key Responsibilities

• Identify upsell and cross-sell opportunities within assigned customer accounts
• Meet and exceed sales results - upsell and cross-sell ARR targets
• Partner closely with Customer Success Managers (CSMs) to ensure customers are successful and happy with their products
• Manage and nurture customer expansion by developing program-level best practice adoption and customer assessments
• Communicate customer stories and best practices in a compelling and persuasive way
• Develop a keen understanding of the value drivers of Incident IQ offerings for current customers
• Partner with internal teams to optimize customer expansion, satisfaction, and retention rates
• Foster an environment of collaboration and ongoing learning with internal teams
• Communicate and present target account activity, performance, and forecasting to leadership (weekly, monthly, quarterly)
• Enhance personal effectiveness through the efficient use of technology
• Generate ad hoc reports for internal departments as needed

Requirements

• A four (4) year college degree, or equivalent experience
• Minimum of 2 years account management experience or customer relationship development
• Exceptional communication skills, both written and verbal, with the ability to simplify complex technology
• Exceptional group presentation skills – compelling and persuasive style
• Highly organized and process-driven work habits
• Driven individual with the ability to work independently and within a team environment in a competitive marketplace
• Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.
• Experience in SaaS sales to the K12 market is highly preferred
• Ability to travel 25%