Account Manager

What Your Success Will Look Like

• Client Relationship Management: Develop and maintain strong, long-lasting client relationships by understanding their needs, objectives, and business goals.
• Account Strategy: Develop and implement comprehensive digital marketing strategies in collaboration with our internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives.
• Account Reviews: Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs.
• New Business Development: Identify opportunities for upselling and expanding our services within existing client accounts.
• Team Collaboration: Work closely with internal teams, including the Director of Marketing, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success.
• Budget Management: Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment.

Who You Are and What You Bring

• Education: Bachelor’s degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
• Experience:
  • 2+ years of professional experience in client-facing account management.
  • A proven track record of upselling and growing client accounts.
  • A proven ability to manage client relationships, understand their needs, and deliver results.
  • Experience working with cross-functional teams to execute client strategies.
• Skills:
  • Understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising.
  • Excellent attention to detail, with a keen understanding of budget constraints and project management.
  • Exceptional communication and relationship-building skills to foster trust with clients.
  • A proactive approach to problem-solving and managing client expectations.
  • Ability to multitask, prioritize, and perform well under pressure.
  • Eagerness to learn new tools, platforms, and industry best practices.