Senior Training Specialist

What Your Success Will Look Like

• Own the design, delivery, and continuous improvement of onboarding and skills-training programs for customer-facing roles, including client communication, service standards, tools, workflows, and turnaround expectations.
• Independently facilitate engaging in-person and virtual learning experiences, adapting delivery methods and content based on audience needs, performance gaps, and business priorities.
• Design, build, and maintain training curricula, facilitator guides, job aids, assessments, and other enablement resources for the Scorpion technology suite and digital marketing channels, including SEO, paid media, social, and content.
• Assess learning and performance needs in partnership with Customer Success leaders and subject-matter experts and recommend appropriate training or enablement solutions.
• Own assigned learning paths within the LMS/enablement platform, including curriculum structure, scheduling, enrollment, completion tracking, assessments, and ongoing optimization.
• Analyze learner feedback, assessment results, quality scores, completion data, and performance indicators to evaluate training effectiveness and identify opportunities for improvement.
• Translate insights from training and performance data into actionable recommendations and implement improvements to programs, content, and learning experiences.
• Maintain and continuously improve the enablement content library, establishing scalable and consistent resources for client-facing teams.
• Partner with Account Managers, Directors, Customer Success leadership, and cross-functional support teams to anticipate enablement needs and ensure training reflects evolving tools, products, processes, and client expectations.
• Serve as a subject-matter resource for Customer Success onboarding, Scorpion technology, client-service standards, and applicable account management practices.
• Lead or contribute to cross-functional enablement initiatives and provide recommendations on training approaches, readiness, and adoption for new tools, processes, or programs.
• Mentor and share best practices with other facilitators, trainers, and subject-matter experts as needed, without direct people-management responsibility.

Who You Are And What You Bring

• Education:
  • A Bachelor’s degree in Business, Marketing, Communications, Education, or a related field preferred, or equivalent practical experience.
• Experience:
  • 5+ years of experience in Enablement, Training, Account Management, Customer Success, Learning & Development, or a related field, preferably within digital marketing, SaaS, or a client-service environment; or an equivalent combination of education and experience.
  • Working knowledge of adult learning principles and instructional design methodologies (e.g., ADDIE), with demonstrated ability to apply them when designing and facilitating training programs.
  • Experience using learner feedback, assessments, performance metrics, or other data to evaluate effectiveness and recommend improvements.
  • Strong working knowledge of LMS/enablement platforms, Zoom, Google Workspace, and Microsoft Office 365; experience with CRM and Customer Success tools preferred.
  • Strong understanding of digital marketing channels, including SEO, paid media, social, and content, and how they support client outcomes.
  • Strong understanding of customer success, account management, and client-service workflows.
  • Demonstrated ability to build credibility and influence cross-functional partners and leaders without direct authority.
• Skills:
  • Strong facilitation and presentation skills with experience adapting content and delivery for different audiences and skill levels.
  • Strong written and verbal communication skills with demonstrated ability to translate complex concepts into clear, actionable learning experiences.
  • Ability to independently manage multiple priorities, identify needs, solve problems, and drive work forward with limited oversight.