Training Specialist - Customer Success Enablement

Core Responsibilities

The Training Specialist supports the design, delivery, and continuous improvement of enablement programs for Customer Success, primarily focusing on onboarding and skills training for Marketing Assistants and Account Managers. This role involves:

• Delivering established onboarding and skills-training programs covering client communication, service standards, tools (Scorpion tech suite: Platform, CSX, CMS, My Site, Enterprise Portal), and core digital marketing concepts.
• Facilitating sessions in-person and virtually, applying proven techniques with guidance from senior team members.
• Building and maintaining training content and job aids for the Scorpion tech suite and digital-marketing channels (SEO, paid advertising, social media, content).
• Administering learning paths in the LMS/enablement platform, including scheduling, enrollment, and completion tracking.
• Gathering and summarizing feedback, assessment results, quality scores, and completion data to refine programs.
• Contributing to the enablement content library and suggesting improvements to existing materials.
• Partnering with Account Managers (AMs), Directors, leadership, and support teams to align content with evolving tools and client processes.
• Developing foundational knowledge of account management and customer success best practices.

Key Qualifications

• Education: Bachelor’s degree in Business, Marketing, Communications, Education, or related field—or equivalent practical experience.
• Experience: 2+ years in Enablement, Training, Account Management, Customer Success, or Learning & Development, preferably in digital marketing/SaaS. Advanced degree or equivalent experience also considered.
• Technical Proficiency: Working knowledge of LMS platforms, Zoom, Google Workspace, MS Office 365. Familiarity with CRM/CS tooling is a plus.
• Digital Marketing & Client Service: Familiarity with SEO, paid advertising, social media, and content marketing, as well as client-service workflows.
• Skills:
  • Solid facilitation and presentation skills.
  • Strong written/verbal communication and organizational skills.
  • Collaborative, proactive, and adaptable mindset.