Included Health

Included Health (operating under includedhealth.com) is the premier, enterprise-grade integrated virtual care platform, comprehensive navigation pioneer, and healthcare equity powerhouse engineered to operate as the definitive, high-velocity clinical guidance, remote primary care, and care coordination layer for millions of members, employer groups, and health plans nationwide. Formed through the historic merger of digital health market leaders Doctor On Demand and Grand Rounds, the company completely eliminates the severe systemic friction of modern healthcare navigation—where everyday patients lose vital recovery momentum to fragmented insurance provider directories, unequal clinical quality outcomes, disconnected specialized second opinions, and unguided health benefits administration—by deploying a unified, data-driven patient navigation matrix. Moving far beyond traditional, passive telehealth software or standalone behavioral counseling point solutions, Included Health natively unifies 24/7 high-availability urgent virtual care, specialized LGBTQ+ cultural care matching, expert medical opinion reviews, personalized behavioral therapy, and localized in-person clinical scheduling into a single high-availability digital workspace. Trusted by leading Fortune 500 employers and national health insurers to manage care pathways for over 10 million individuals, the system drives down systemic employer healthcare costs while elevating member health outcomes with production-hardened engineering precision. Under the hood, its sophisticated technical core leverages predictive member data analytics, real-time insurance network validation engines, and secure clinical communication pipelines meeting strict HIPAA compliance parameters. What sets Included Health apart is its uncompromising dedication to replacing fragmented, opaque health plan mechanics with absolute clinical clarity and patient advocacy momentum; by bridging the gap between performance-intensive big data healthcare routing and immediate, empathetic human care delivery, the firm remains the definitive cornerstone of modern algorithmic telehealth scaling and enterprise digital medical transformation.