Working student (m/f/d) Hotline

We are looking to fill a customer-facing service position where you will be the first point of contact, handling inquiries by phone and in writing, and supporting both B2B and B2C customers. You will coordinate requests, prioritize tasks, and ensure structured and high-quality processing. At the same time, you will actively contribute to customer satisfaction and the continuous improvement of service quality.

We are looking for support for our technical support team on Saturdays and Sundays! Are you a team player, communicative, and service-oriented? Then you're exactly who we're looking for!

Your creative freedom:

• Telephone support: You are the first point of contact for our customers (m/f/d) and answer inquiries in a friendly and competent manner.
• Correspondence: You process incoming emails and mail, ensuring fast and reliable communication.
• Customer service: You support both B2B and B2C customers with their requests and find suitable solutions.
• Coordination: You prioritize requests and ensure structured processing.
• Quality assurance: You actively contribute to high customer satisfaction and service quality.

Your know-how:

• You are a fully enrolled full-time student (m/f/d) and available for at least one semester (approx. 20 hours/week on Saturday and Sunday).
• Initial experience in customer contact, e.g. in customer service, support or retail.
• Excellent communication skills and enjoyment of telephone and written communication.
• Good MS Office skills and a basic technical understanding.
• Independent, reliable work ethic and very good German language skills.

Do our values ​​– One Team, Innovation & Transformation, Ownership, Entrepreneurship and Empowerment – ​​reflect your attitude? Then you've come to the right place!

Benefits:

• Hybrid working: At epay you have the opportunity to work in a globally operating company – 100% from home if you do not live in Munich (surrounding area).
• Culture: Our culture arises where people communicate openly, support each other, and take on shared responsibility. From communication and feedback to leadership and how we deal with mistakes – this is what our daily interactions are all about.
• Personal development: We foster your personal and professional growth through regular employee reviews and individualized development measures. Our Europe-wide epay Academy offers a wide range of training opportunities – there's something for everyone.
• Benefits from day one: You have access to our corporate benefits platform. We also subsidize your DeutschlandTicket (Germany Ticket) and your EGYM WellPass membership.
• Benefits after the probationary period: In addition to numerous employee discounts, you'll gain access to the Employee Benefit Club, which offers you a monthly shopping voucher worth €50. You can also lease a bicycle through the company via EuroRad. An overview of the benefits can be found on our careers page

About epay:

As an independent full-service payment provider, we offer our global partners a platform with just one interface, enabling them to remain completely flexible at all times in the constantly changing payment journey.

Our distribution network is one of the fastest growing networks with hundreds of innovative partners in numerous countries. This allows us to connect retailers, brands, and customers with scalable gift card, prepaid, payment, issuing, acquiring, and incentive solutions across all channels and borders.

We are the digital payment unit of Euronet Worldwide, Inc. (NASDAQ: EEFT). Let 's drive the payment journey of the future together!

We deliver highly advanced, secure and sustainable payment & incentive products and solutions that drive contribution to our partners and exceptional value to their customers.