Swedish Speaking Online Store Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities through our extensive network of elite employers across the European landscape.

Key Responsibilities

• Provide premium advisory services to customers navigating both online and offline retail storefronts.
• Resolve complex order inquiries, returns, and inventory questions with a retail-focused, solution-oriented mindset.
• Act as a brand ambassador, ensuring consistent quality service that elevates the customer’s retail journey.
• Assist clients with technical navigation of the digital store interface to maximize online retail conversion.
• Maintain detailed customer interaction logs to support continuous improvement in the retail service cycle.
• Collaborate with international teams to share insights on Swedish market consumer behavior and retail trends.
• Handle escalated retail customer issues with professionalism, empathy, and speed.

Requirements

• Native or fluent Swedish (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in retail, hospitality, or customer-facing environments is highly preferred.
• A customer-centric attitude with a passion for the retail industry.
• Excellent communication skills, both verbal and written, suitable for a professional office environment.
• Ability to relocate to Sofia for this on-site position.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Excellent career growth opportunities in one of the leading jobs in Bulgaria.
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of rich history, vibrant modern culture, and breathtaking natural scenery. Professionals who choose jobs in Bulgaria often find that the warm Mediterranean-influenced weather and the welcoming local community make the transition seamless and enjoyable.

Bulgaria is an increasingly popular destination for international talent, offering a remarkably high quality of life with affordable living costs. From bustling city centers to beautiful mountain resorts, Bulgaria provides the perfect backdrop for your next career move, making it an ideal time to secure this Swedish-speaking jobs opportunity in the heart of the Balkans.