Virtual Medical Assistant

Salvo Health is looking for experienced Medical Assistants to join the team! We are searching for MA's that are experienced in working remotely and making outbound calls to patients.

We are seeking a highly organized and detail-oriented Virtual Medical Assistant to provide administrative support to our care team. This position is ideal for a self-motivated individual with strong communication skills and the ability to efficiently manage tasks in a remote work environment.

The Virtual Medical Assistant will be responsible for making out-bound calls to patients to conduct intake meetings, will manage documentation in electronic health records (EHRs) including orders and monthly notes, triaging patient messages, and scheduling patient appointments, all while maintaining a high level of confidentiality and professionalism.

Our ideal candidate is someone who enjoys the challenges of an early-stage start up, is eager to learn, process oriented, and has a patient-first mindset.

This role is for someone that is able to work 9am-2pm, Pacific Standard Time

What You Will Do

• Conduct outbound calls to patients to complete patient intake calls
• Manage patient scheduling, appointments, and follow-ups
• Handle medical records, data entry, and documentation in EHR systems
• Monitor, triage, and respond to incoming member messages
• Ensure all patient records are accurately entered into the EHR system and update them as needed
• Ensure compliance with HIPAA regulations and maintain patient confidentiality
• Provide general administrative support to care team and patients
• Manage patient tasks to ensure timely documentation and communication for all patients

Qualifications

• Proven experience as a medical assistant, virtual medical assistant, or administrative support role in a healthcare setting
• Experience working with GI conditions preferred
• Experience working in a remote setting
• Experience making out-bound calls to patients
• Strong familiarity with electronic health records (EHR) systems (e.g., Epic, eCW, gGastro)
• Experience in message triaging, charting, or medical documentation
• Excellent communication and interpersonal skills, both written and verbal
• Strong organizational and time management abilities
• Ability to work independently and handle multiple tasks efficiently
• Familiarity with telemedicine platforms is a plus.

Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a 'whole patient' care team and have seven day a week access to app-based care, using Remote Patient Monitoring ('RPM') to bill under the patient's insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient's existing local doctor.

Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.

Salvo is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.

Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. Working alongside a bunch of super talented and friendly people, in a culture that likes to drive constant innovation, and marked by relentless curiosity and a sense of empathy.

Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.