Virtual Assistant (WhatsApp Community Manager)
Job Description
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We're scaling our member community across every US state via dedicated WhatsApp groups, and we need a full-time VA whose entire focus is running that operation - admin, engagement, and light moderation, inside WhatsApp only.
What will you be doing?
- Create, launch, and administer WhatsApp groups for each US state as we roll them out
- Manage group settings: membership approval, admin permissions, group descriptions, and rules
- Onboard new members into the correct state group and welcome them
- Monitor daily activity across all groups to keep conversation on-topic and respectful
- Answer member questions or route them to the right person/team
- Post announcements, updates, and content drops on a set schedule
- Flag spam, inappropriate behavior, or duplicate/inactive accounts for removal
- Track group health (member counts, engagement levels, growth by state) in a simple tracker/spreadsheet
- Escalate technical issues, complaints, or sensitive member situations to the team
- Coordinate with project managers on messaging timing, content calendars, and campaign rollouts
- Support ad hoc WhatsApp broadcast lists or polls tied to community initiatives
What are we looking for?
- Please submit your resume in ENGLISH
- Native English speaker (or at least professional level)
- Must be located in South America
- Proven experience as a Virtual Assistant, Community Manager, or similar customer-facing role
- Hands-on experience running or moderating WhatsApp groups or communities is required
- Comfortable managing multiple concurrent group chats without losing track of context
- Customer service experience is a must
- Familiarity with DeFi or Crypto is an added advantage
- Solid organizational and time management skills — this role runs on consistency, not sporadic check-ins
- Proficiency with spreadsheets (Google Sheets/Excel) for basic tracking and reporting
- Available full-time, with flexibility to cover peak US engagement hours
- High school diploma; additional qualifications as an Administrator or Community/Executive Assistant are a plus
What do we offer you?
- Competitive salary
- Remote Work
- Supportive and empowering team
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Decentralized Masters
View Company ProfileDecentralized Masters is a leading educational platform and community dedicated to teaching individuals how to protect, preserve, and grow their wealth through Decentralized Finance (DeFi) and digital assets. Founded by finance and tech experts Tan Gera and Salim Elhila, the company provides personalized coaching, expert mentorship, and in-depth market research to help members navigate the complex cryptocurrency landscape safely. Their core offering is the proprietary "ABN System," a structured three-step protocol that teaches users how to build a balanced, all-weather portfolio, earn passive yield like a bank, and gain early access to high-potential native market projects. With a robust global community of over 3,000 active members, Decentralized Masters aims to empower everyday investors with financial sovereignty, allowing them to take full control of their assets outside of traditional, centralized banking systems.
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