Virtual Assistant (WhatsApp Community Manager)

We're scaling our member community across every US state via dedicated WhatsApp groups, and we need a full-time VA whose entire focus is running that operation - admin, engagement, and light moderation, inside WhatsApp only.

What will you be doing?

• Create, launch, and administer WhatsApp groups for each US state as we roll them out
• Manage group settings: membership approval, admin permissions, group descriptions, and rules
• Onboard new members into the correct state group and welcome them
• Monitor daily activity across all groups to keep conversation on-topic and respectful
• Answer member questions or route them to the right person/team
• Post announcements, updates, and content drops on a set schedule
• Flag spam, inappropriate behavior, or duplicate/inactive accounts for removal
• Track group health (member counts, engagement levels, growth by state) in a simple tracker/spreadsheet
• Escalate technical issues, complaints, or sensitive member situations to the team
• Coordinate with project managers on messaging timing, content calendars, and campaign rollouts
• Support ad hoc WhatsApp broadcast lists or polls tied to community initiatives

What are we looking for?

1. Please submit your resume in ENGLISH
2. Native English speaker (or at least professional level)
3. Must be located in South America
4. Proven experience as a Virtual Assistant, Community Manager, or similar customer-facing role
5. Hands-on experience running or moderating WhatsApp groups or communities is required
6. Comfortable managing multiple concurrent group chats without losing track of context
7. Customer service experience is a must
8. Familiarity with DeFi or Crypto is an added advantage
9. Solid organizational and time management skills — this role runs on consistency, not sporadic check-ins
10. Proficiency with spreadsheets (Google Sheets/Excel) for basic tracking and reporting
11. Available full-time, with flexibility to cover peak US engagement hours
12. High school diploma; additional qualifications as an Administrator or Community/Executive Assistant are a plus

What do we offer you?

• Competitive salary
• Remote Work
• Supportive and empowering team