Vice President, Revenue & Business Operations

Prompt Health is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, their teams, and patients. As a fastest-growing company in the therapy EMR space, they seek a Vice President of Revenue & Business Operations to build and lead the commercial operating system for Prompt’s next stage of growth.

About the Role

Reporting directly to the Co-Founder, this role involves leading established Revenue Operations and Business Operations teams through their respective leads, while partnering closely with the Head of Revenue and leaders across Sales, Marketing, Account Management, Client Success, Finance, and Product.

Prompt operates in a complex, multi-product vertical SaaS environment, serving outpatient rehabilitation practices across physical therapy, chiropractic, pediatrics, and adjacent verticals. Customers range from startups to large enterprise rehab organizations. Scaling requires deliberate account selection, disciplined market penetration, segment-specific resource allocation, reliable forecasting, and coordinated new-business and expansion motions.

Revenue Operations will define the commercial plan, logic, metrics, and decision rules. Business Operations will translate these into scalable CRM, data, automation, and systems architecture. Functional leaders will retain ownership of their teams, revenue commitments, and field execution, while this role ensures alignment with a coherent plan, trusted data, and scalable infrastructure.

This role is critical for scaling Prompt through its next phase of growth.

What You’ll Own

• Revenue Planning & Performance Architecture: Lead the analytical backbone of annual and quarterly planning across new business, retention, and expansion. Translate company goals into pipeline, capacity, hiring, ramp, productivity, and coverage requirements, and make tradeoffs visible through clear scenario models.

• Market & Account Strategy: Own the source of truth for Prompt’s account universe and the operating rules for segmentation, tiering, ownership, recycling, suppression, whitespace, and market penetration. Partner with Marketing, BDR, and Sales to turn the available TAM into executable account cohorts and measure demos, opportunities, and revenue per account enrolled.

• Forecasting & Revenue Truth: Establish common lifecycle stages, definitions, and metrics, and build the process and infrastructure behind credible forecasts. Sales and Account Management leaders own judgment and commitment; this role owns the system, accuracy analysis, independent challenge, and early visibility into risk.

• Funnel & Productivity Insights: Diagnose conversion, velocity, ACV, win-loss patterns, demo yield, and team productivity by specialty, segment, channel, product, and cohort. Provide leaders with root-cause analysis and specific recommendations, not just more dashboards.

• GTM Design & Resource Allocation: Model and recommend coverage, territories, quotas, capacity, rules of engagement, and process changes. Functional leaders own execution and behavior; this role owns the analytical model, governance, implementation, and measurement.

• Multi-Product & Customer Lifecycle Operations: Help design and operationalize Prompt’s cross-sell, expansion, and retention motions. Connect data, attribution, routing, and handoffs from first touch through implementation, renewal, and growth.

• Revenue Operations & Business Operations Leadership: Set one strategy and prioritized roadmap across both teams.

• Systems, Data & Automation: Own the multi-year roadmap for CRM architecture, reporting and data infrastructure, integrations, workflow automation, data integrity, and AI-enabled internal tools. Make disciplined build, buy, and consolidation decisions while preventing configuration debt.

What Success Looks Like in Your First Year

• Align the Organization & Roadmap: Assess both teams, clarify ownership and service levels, prioritize the commercial and systems roadmap, and resolve data or architecture constraints that create near-term risk.

• Create One Revenue Model: Work with sales leadership to build a bottom-up plan by specialty, segment, product, and motion.

• Make Our TAM Executable: Establish trusted account data, tiering, ownership, and recycling rules, and operationalize the first play-based BDR cohorts with measurable improvement in held demos, opportunities, and revenue per account enrolled.

• Increase Predictability: Create common definitions, a credible forecast operating system, and early-warning indicators to identify and address performance gaps before they reach the number.

• Connect the Full Customer Lifecycle: Install an end-to-end scorecard across new business, retention, expansion, and product adoption so GTM reviews produce decisions and action.

What You’ll Bring

• Commercial Revenue Operations Leadership: A record of leading Revenue Operations or GTM Strategy and Operations in a scaled B2B SaaS environment, improving measurable commercial outcomes across BDR, Sales, Marketing, and Account Management or Client Success.

• Planning & Modeling Depth: Fluency in bottom-up revenue planning, capacity, territories, quotas, pipeline requirements, forecasting, retention, expansion, and scenario analysis.

• Market Discipline: Experience in a market where account selection, coverage, recycling, and reputation matter more than indiscriminate lead volume.

• Executive Partnership & Judgment: The credibility to influence senior leaders, challenge functional assumptions, explain tradeoffs clearly, and make recommendations when data is incomplete.

• Systems & Architecture Judgment: Depth in CRM, data-model, integration, automation, and governance to direct technical teams and evaluate their work.

• Leadership Through Leaders: Experience managing managers or team leads, setting a high operating bar, developing talent, and creating accountability across interdependent teams.

• Analytical Fluency & Follow-Through: Advanced Excel or Google Sheets capability and comfort with CRM and BI tools; SQL is a plus. Ability to move from analysis to requirements, implementation, adoption, and measured impact.

What Would Make You Stand Out

• Vertical SaaS or Healthcare Technology: Experience with mission-critical software sold into a finite market, including EMR, RCM, provider workflow, or analogous industry-specific systems.

• Range Across Motions: Exposure to SMB, Mid-Market, and Enterprise, plus both new-business and expansion motions within a multi-product portfolio.

• Comparable Growth & Complexity: Experience supporting a company or meaningful business unit through a substantial portion of an approximately $100M–$300M ARR growth journey, or at comparable organizational and data complexity.