Trainer (Professional Services) - Collaborative Learning Expert
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Job Description
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The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren't a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just 'use' the software, but master it to drive long-term engagement.
By owning our 'One-to-Many' offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don't just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology.
You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base.
Within 1 month, you will:
Master our Platform's core user experience and the Collaborative Learning methodology
Become a platform expert (from a user & admin perspective) and get certified on our methodology.
Shadow existing Stadium webinars and Academy workflows to understand the current 'One-to-Many' engine.
Connect with colleagues worldwide through virtual coffee chats and team-building activities.
Within 3 months, you will:
Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement.
Identify and execute updates on the Engagement Academy to align with the latest product releases.
Define your quarterly priorities in relation to the Support & Services roadmap with your coach.
Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement.
Within 6 months, you will:
Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content).
Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform.
Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog.
Build new processes and update Confluence with the information needed for the team's daily work.
Within 12 months, you will:
Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories.
Take full ownership of a recurring team pillar (e.g., being the internal referral for complex solution training).
Develop advanced toolkits and training paths based on the most successful client use cases.
The Skills Set:
3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care.
- You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.
You are recognized for your listening and teaching skills.
You express your ideas in a clear and concise manner, both in writing and orally.
You are proactive and prefer working in a strong results-oriented culture.
- A past experience in the learning industry is a plus.
You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.
Interview Process:
Phone Screen with our Talent Acquisition Manager
Discovery Meeting with our LEC Coach
Case Study Meeting with our LEC Coach and a member of the team
Clarification Meeting with our Head of Professional Services EMEA
Culture Fit Meeting with our VP Global Professional Services
Offer!
What we offer:
- Compensation: Package includes base salary, a variable component, and equity
- Balance: Flexible hours, full remote work possible anywhere in France
- Diversity, Equity, and Inclusion: 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.
- Corporate Social Responsibility: Review our CSR Charter.
- Culture: Framework for impact, envision our way of working and Convexity Culture.
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360Learning
View Company Profile360Learning is a premier, enterprise-grade educational technology platform engineered to orchestrate massive-scale collaborative learning ecosystems and intelligent frictionless upskilling workflows. Operating as a highly integrated Learning Management System (LMS) hub, the company eliminates the operational friction of traditional top-down corporate training by seamlessly deploying advanced decentralized knowledge-sharing telemetry, rigorous peer-to-peer pedagogy architectures, and cohesive AI-driven course authoring frameworks. Moving beyond rigid legacy corporate training modules, 360Learning empowers global enterprises, high-growth organizations, and decentralized teams to dynamically synchronize their talent development pipelines with elite collaborative execution. Under the hood, their sophisticated proprietary learning infrastructure natively handles complex organizational knowledge ingestion, instantaneous skill-gap routing, and seamless human-in-the-loop AI integration, ensuring frictionless onboarding readiness and uncompromising employee engagement. What sets 360Learning apart is its uncompromising dedication to frictionless learning orchestration; by bridging the gap between rigorous enterprise compliance and accessible collaborative knowledge creation, the platform empowers organizations to radically accelerate their upskilling velocity, optimize internal talent mobility, and build an unassailable foundation for continuous commercial dominance in the modern knowledge economy.
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