Trainer (Professional Services) - Collaborative Learning Expert

Job Overview

The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren’t a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just “use” the software but master it to drive long-term engagement.

By owning our “One-to-Many” offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don’t just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology.

You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base.

Key Responsibilities & Milestones

Within 1 Month:

• Master our Platform's core user experience and the Collaborative Learning methodology.

• Become a platform expert (from a user & admin perspective) and get certified on our methodology.

• Shadow existing Stadium webinars and Academy workflows to understand the current “One-to-Many” engine.

• Connect with colleagues worldwide through virtual coffee chats and team-building activities.

Within 3 Months:

• Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement.

• Identify and execute updates on the Engagement Academy to align with the latest product releases.

• Define your quarterly priorities in relation to the Support & Services roadmap with your coach.

• Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement.

Within 6 Months:

• Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content).

• Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform.

• Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog.

• Build new processes and update Confluence with the information needed for the team's daily work.

Within 12 Months:

• Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories.

• Take full ownership of a recurring team pillar (e.g., being the internal referral for complex solution training).

• Develop advanced toolkits and training paths based on the most successful client use cases.

The Skills Set

• 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care.

• Recognized for your listening and teaching skills.

• Express your ideas in a clear and concise manner, both in writing and orally.

• Proactive and prefer working in a strong results-oriented culture.

• A past experience in the learning industry is a plus.

• Excellent overall writing skills in German, English, and French, with impeccable spelling and grammar.