Trading Specialist

Facet was founded in 2016 on the belief that objective, personalized financial advice is essential to living well. Their mission is to empower people to live more enriched lives by delivering a new standard of advice. By removing asset minimums, Facet provides holistic planning that goes beyond investments to address every way money impacts life.

Facet is seeking a Trading Specialist to join their growing team. In this role, you won't just be pushing trade orders in the background—you will serve as the trusted trading Subject Matter Expert (SME) who speaks directly with members and financial planners.

You will guide members through complex trading discussions, educate them on order types, trade scenarios, tax implications, and portfolio adjustments, and help them navigate market transactions with confidence. By blending deep technical trading knowledge with exceptional, human-centered service, the Trading Specialist empowers Facet members to understand how and why trading strategies impact their broader financial journey.

Key Responsibilities:

Member Consultation & Direct Support:

• Trade & Options Guidance: Serve as the primary point of contact for members seeking in-depth discussions regarding trade execution, order types, cost basis implications, and portfolio rebalancing.
• Member Education: Educate members on brokerage features, market mechanics, trading rules, IRA transaction guidelines, tax-loss harvesting concepts, and complex money movement.
• Complex Inquiry Resolution: Address and resolve elevated member inquiries regarding order status, trade discrepancies, cost basis adjustments, and corporate actions with clarity and empathy.

Collaboration & Strategy Execution:

• Planner & Investment Team Partnership: Partner closely with Facet’s CFP® Financial Planners to evaluate member portfolios, discuss trade options, and align execution workflows with members' holistic financial plans.
• Trade Workflow & Custodian Support: Facilitate and monitor trade requests, model adjustments, and rebalancing activities across custodian platforms (e.g., Schwab, Fidelity, Apex).
• Subject Matter Expertise: Act as an internal trading authority for customer support and planning teams on managed account mechanics, direct indexing concepts, and multi-sleeve portfolio structures.

Operational Excellence & Continuous Improvement:

• Process Enhancement: Identify opportunities to streamline member trading interactions, improve self-service education, and enhance internal trade escalation workflows.
• Special Projects: Participate in investment operations initiatives, trading software enhancements, and new platform feature rollouts.