Temporary Billing Specialist

Key Responsibilities

• Process customer billing tickets accurately and within established timelines, ensuring timely and complete resolution.

• Research and resolve billing discrepancies and customer inquiries with a focus on accuracy and timely follow-through.

• Collaborate with internal teams to resolve billing issues and support an efficient, seamless order-to-cash process.

• Provide additional administrative and operational support to the billing team as needed, helping maintain consistent workflow and coverage.

Build with AI

• Bring an AI-forward mindset to a function that is still largely manual across the industry: identify where AI and automation can replace manual dunning, reconciliation, and dispute triage work.

• Use AI tools to accelerate collections outreach, aging analysis, and reporting rather than defaulting to spreadsheets and manual follow-up.

• Partner with RevOps and Data to pilot AI-enabled billing and collections workflows, such as automated dispute categorization or payment risk scoring, as Pearl scales.

Qualifications

• 2+ years of billing, accounts receivable experience.

• Strong attention to detail and organizational skills.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Strong communication and problem-solving skills.

• Proficiency with Excel and Stripe