Senior Product Manager, Platform Experience

About the Role

We’re hiring a Senior Product Manager, Platform Experience to own the customer-facing experience across the Ondo Finance App — the single interface through which users discover, understand, buy, sell, trade, and manage Ondo’s products (Stocks, Treasuries, Portfolios, and more).

This role owns the quality and coherence of the end-to-end user experience, with a particular focus on retention, usability, and long-term customer value. You’ll turn complex financial and blockchain infrastructure into simple, intuitive, and trustworthy product.

This is a senior, hands-on individual-contributor role. You’ll work closely with Engineering, Design, Legal, Compliance, Operations, and other Product leaders to define strategy, prioritize opportunities, write clear requirements, and ship meaningful improvements. Our product management function is young and fast-moving — you’ll help define it from the ground up, which makes this a high-ownership, high-visibility role.

Target Outcomes

• A cohesive, high-quality core experience: Ondo’s customer-facing surfaces feel like one unified platform across products and workflows, with a consistent and intuitive experience across web and eventually mobile.
• Simple, intuitive investing and trading workflows: Users can confidently buy, sell, trade, and manage their portfolios across experiences like limit orders, order books, DCA, notifications, transaction history, reporting, and tax workflows.
• Financial complexity made accessible: Sophisticated concepts such as order books, bid/ask pricing, settlement, and onchain transactions are translated into clear, low-friction experiences without sacrificing the functionality sophisticated users expect.
• Stronger retention and long-term customer value: The core product gives users compelling reasons to return, manage more of their financial activity through Ondo, and deepen their engagement over time.
• Measurably better product performance: Clear metrics and feedback loops are established around usability, retention, adoption, and customer satisfaction, with insights consistently translated into product improvements.
• Customer-informed product decisions: Qualitative research and quantitative signals shape prioritization, ensuring the roadmap addresses meaningful customer problems rather than relying on internal assumptions.
• Reliable end-to-end execution: High-impact product initiatives move effectively from discovery and problem definition through launch, measurement, and iteration, with strong coordination across Engineering, Design, Legal, Compliance, and Operations.
• A scalable foundation for Ondo’s product ecosystem: Core experiences and patterns are built to support new products and capabilities as Ondo expands, without creating a fragmented or increasingly complex customer experience.

Requirements

• 5+ years of product management experience, including owning customer-facing products from concept through launch.
• A track record of building and shipping high-quality consumer or prosumer products, with a sharp instinct for intuitive, low-friction UX.
• Experience with fintech, brokerage, investing, trading, payments, crypto, or other sophisticated financial products.
• A working understanding of capital markets and financial product mechanics — trading, order books, execution, settlement, and liquidity.
• Genuine, hands-on familiarity with crypto and DeFi products; a working knowledge of onchain financial primitives.
• Strong analytical skills — able to define metrics, evaluate performance, and use data to drive prioritization.
• Excellent written and verbal communication; able to write sharp, well-reasoned PRDs and explain tradeoffs to both engineers and executives.
• High ownership, strong organization, and comfort operating independently in an ambiguous, fast-moving environment — able to get the right people in a room, ask the right questions, and move things forward without top-down direction.
• Ability to influence cross-functional teams without relying on formal authority.
• US-hours based (preference per current team structure).

Nice to Have

• Experience building brokerage, investing, trading, neobanking, or wealth-management products.
• Experience with tokenization, real-world assets (RWAs), or onchain financial infrastructure.
• Familiarity with decentralized exchanges, wallets, smart contracts, or blockchain transaction flows.
• Experience designing for both sophisticated and first-time financial users.
• Experience working closely with Legal, Compliance, Operations, or market-structure teams.
• Experience in a strong product and design culture.