Technical Writer

Job Summary

Ping Identity is seeking a Technical Writer to join our extraordinary documentation team. Reporting to one of the technical documentation managers, you'll be working on technical content within a Docs-as-Code environment.

You will:

• Collaborate with subject matter experts, engineers, and product teams (both in person and remotely) to define, design, create, and maintain core administrator documentation.
• Collaborate effectively with a globally distributed team and stakeholders across various time zones.
• Deliver clear, concise, and user-friendly documentation, catering specifically to the needs of identity and access management (IAM) administrators configuring, managing and using the product.
• Investigate, research, and learn Ping Identity products, along with the standards they depend on, to ensure accurate and comprehensive documentation.
• Translate complex technical concepts related to authorization into clear and concise documentation for an administrator audience.
• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using IntelliJ IDE and Git (GitHub).
• Follow the software development lifecycle closely to anticipate and ascertain documentation needs.

You have:

• 2-4+ years of technical writing experience.
• Proven experience documenting complex software, with a strong preference for IAM applications or security products.
• Experience with creating markdown content.
• Experience managing multiple tickets simultaneously, meeting deadlines and quality standards.
• Experience with working with AI tools, such as Gemini, Glean, Claude Code.
• Ability to quickly learn evolving features and complex software by navigating early-stage development environments.
• Prior experience or exposure to software development.
• Experience using GitHub and repositories.
• Experience with Jira and Confluence or similar project management platforms.
• Strong understanding of the needs and workflows of technical administrators.

You have the advantage if you have experience:

• Creating content in a docs-as-code environment, using AsciiDoc.
• Writing AI agent skill files.
• Building, installing, configuring, and debugging client and server software.
• Working with Ping Identity products or other competing products.
• Writing for a technical audience, including system administrators and configuration managers.