Technical Support Engineer – German Language (M365 Concierge)
Job Description
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Job Overview
Gigmo Solutions is seeking a skilled and customer-centric Technical Support Engineer (German Language) to join our Microsoft 365 Concierge Support team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels.
Key Responsibilities
- Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone
- Assist users with Microsoft 365 setup, installation, activation, and licensing issues
- Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services
- Support user account management, mailbox setup, and license assignment
- Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality
- Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues
- Analyze logs and diagnostic data to identify and resolve technical issues
- Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system
- Escalate complex or unresolved issues to internal Microsoft support teams when required
- Proactively identify recurring issues and share insights with internal teams to improve service quality
Required Skills & Qualifications
- Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365
- Strong knowledge of M365 administration, licensing, and troubleshooting
- Hands-on experience troubleshooting Windows and macOS environments
- Basic understanding of Azure Active Directory, SSO, and identity concepts
- Ability to read and analyze system and application logs
- Excellent German communication skills (written and verbal)
- Strong customer-handling and problem-solving skills
- Ability to work independently in a remote environment
System Requirements (Remote Work)
- Minimum 16 GB RAM
- Stable internet connection with at least 50 Mbps upload/download speed
- Windows 11 or higher preferred
Preferred Qualifications
- Graduate or above
- Experience with Microsoft support processes or concierge services
- Familiarity with CRM or ticketing tools (Salesforce preferred)
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Gigmos
View Company ProfileGigmos (operating under gigmos.com, legally Gigmo Solutions Pvt. Ltd.) is a premier, enterprise-grade on-demand customer support platform, decentralized gig economy pioneer, and contact center AI orchestration powerhouse engineered to act as the definitive, high-velocity omnichannel support, technical troubleshooting, and elastic workforce scaling layer for global software houses and enterprises. Founded by corporate technology veterans Puneet Narang and Mukund Krishna, the platform completely eliminates the severe systemic friction of traditional customer support models—where scaling enterprises encounter crippling operational overhead, rigid fixed staffing costs, and variable ticket queues that destroy customer satisfaction metrics—by deploying a sophisticated, on-demand customer experience (CX) matrix. Moving far beyond traditional, passive business process outsourcing (BPO) centers or unvetted freelance bulletin networks, Gigmos natively unifies a global network of vetted, highly technical gig experts, an automated multi-stage candidate assessment and ID verification loop, and intelligent AI-powered conversational bots operating in perfect synergy with human agents into a single high-availability hybrid fulfillment platform. Trusted to deliver enterprise-tier tech support workloads for major international software ecosystems (including dedicated diagnostic pipelines for Microsoft O365, Exchange Online, and SharePoint architectures), the infrastructure guarantees massive cost containment via an efficient pay-per-support billing setup. Entirely bootstrapped and operating with independent financial resilience since its commercial launch, the firm scales an agile, highly distributed workforce spanning technical hubs across North America and India. Under the hood, its technology core utilizes advanced machine learning-driven quality monitoring, context-aware ticket-routing algorithms, and secure, remote workstation infrastructure built to preserve strict enterprise data integrity without compromising agent onboarding velocity. What sets Gigmos apart is its uncompromising dedication to replacing fragile, high-overhead contact center operations with absolute workforce elasticity, automated QA predictability, and client resolution velocity; by bridging the gap between performance-intensive conversational computing and live human intelligence, the enterprise remains a definitive cornerstone of modern algorithmic CX management and global customer service transformation.
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