Job Description
Key Skills Required
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Responsibilities
- Screen every candidate handed off by the Talent Sourcer without re-reviewing or re-qualifying them before scheduling
- Review every applicant from all other sources against knockout criteria and success profile for each requisition, determining who is a match for a screening interview
- Advance applicants who clearly meet the criteria to a screening interview without requiring further approval
- Escalate ambiguous or borderline profiles to the assigned Recruiter
- Review and decide on every applicant from non-sourced channels within three days of application submission, recording outcomes in the applicant tracking system
- Report recurring quality problems in sourced handoffs to the Talent Acquisition Manager
- Conduct live video screening interviews using the approved screen guide and scorecard, assessing qualifications, competencies, work authorization, location and relocation feasibility, and compensation expectations
- Listen actively and ask unscripted follow-up questions to probe vague or incomplete answers
- Adapt vocabulary, pace, and register to the candidate and the role, communicating effectively with candidates from various backgrounds
- Accurately understand United States candidates across regional accents, workplace idiom, and industry terminology
- Answer candidate questions about the role, company, and process, escalating anything outside approved talking points
- Use only approved, compliant question language for work authorization, relocation, and compensation topics
- Maintain a consistent question set across candidates for the same requisition and manage the interview within the allotted time
- Assign advancing candidates to the assigned Recruiter
- Maintain scoring consistency across high review volume, flagging anomalies to the Talent Acquisition Manager
- Record disposition in the applicant tracking system within the applicable SLA, using structured output
- Disposition every candidate with an accurate reason code from the approved disposition matrix
- Maintain applicant tracking system data hygiene, including stage accuracy, deduplication, and completion of required fields
- Maintain candidate records in accordance with retention and privacy requirements
- Maintain or exceed department-established performance standards, and other duties as assigned
Requirements
Education and Experience:
- A Bachelor's degree in Human Resources, Business Administration, Communications, or a related field, or equivalent work experience
- 2+ years facilitating candidate interviews and virtual screenings, including at least one year with United States candidates
- Prior experience supporting a United States-based hiring team from an offshore location, with familiarity with United States workplace culture, job titles, and employment norms across hourly and professional populations
Knowledge, Skills and Abilities:
- Exceptional spoken English fluency permitting unscripted, real-time professional conversation with United States candidates; equivalent to CEFR C1 or above
- Demonstrated listening comprehension across United States regional accents, colloquial workplace speech, and industry terminology, with clear and readily intelligible speech
- Demonstrated ability to apply a written rubric consistently at volume, including control for scoring fatigue and order effects
- Sound judgment about when a profile clearly meets the stated criteria and when it is borderline
- Strong interviewing instincts, including the ability to recognize an evasive or rehearsed answer and probe it without creating an adversarial tone
- Disciplined daily queue management, including self-direction to clear pending applicants ahead of the weekend
- Demonstrated ability to handle confidential personal information in accordance with written data protection and security requirements
- Comfortable working in a fast-paced, small-team environment where wearing multiple hats is essential
Benefits
- Remote Work: Work from anywhere—our team is global, and we value work-life balance.
- Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us.
- Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
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Lago is a premier global recruitment and remote staffing agency dedicated to connecting fast-growing digital marketing agencies and enterprises with top-tier overseas talent. Operating with deep expertise in building remote teams since 2015, the company fundamentally bridges the gap between emerging market professionals and high-quality remote job opportunities. Under the hood, Lago handles the entire end-to-end offshore recruitment lifecycle—from rigorous candidate vetting and skill assessments to seamless onboarding, HR compliance, and continuous payroll management. The agency specializes in placing highly skilled, cost-effective workers in critical roles such as virtual assistants, SEO specialists, web developers, and customer support representatives. Their primary target audience spans scaling e-commerce brands, media companies, and digital agencies looking to reduce staffing overhead by up to 70% without sacrificing operational quality. What sets Lago apart in the crowded outsourcing space is its transparent, flexible model with zero upfront fees, and its deep commitment to creating a symbiotic ecosystem where businesses achieve rapid, scalable growth while international professionals thrive in supportive, career-elevating environments.
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