Systems Analyst - Compliance Team

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognized as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2025, with an outstanding eNPS score of 68. We're on a mission to redefine the customer experience, and we need a passionate Systems Analyst to join our Systems Team in Australia.

The Systems Analyst is a key member of the Compliance team, responsible for managing and ensuring the timely application of security patches and updates across all endpoints and servers. This role is critical in safeguarding the organization and its clients against vulnerabilities by maintaining compliance with patch management policies. The Patching Analyst will utilize advanced tools like NABLE to monitor, report, and troubleshoot patch deployments, while also maintaining clear communication with clients regarding any changes or issues that arise. This position demands a solid technical background, excellent problem-solving skills, and the ability to work both independently and collaboratively within a dynamic IT environment.

Requirements

What you’ll be doing:

• Responsible for toolsets that monitor our customer environments: Icinga & NCentral.
• Own and be responsible for the success of the patching toolset for customers.
• Maintain and patch firmware for server infrastructure.
• Maintain and patch Server Operating Systems.
• Troubleshoot systems and infrastructure issues for our managed services clients.
• Stay current with new technologies and industry trends in the managed services space.
• Continually improve by attending training, self-study, and passing vendor certifications.
• Record time on tickets and document work performed accurately.
• Create and update technical documentation.
• Communicate with clients to understand their technical requirements and provide solutions.
• Collaborate with colleagues to determine processes that require improvement or can be handled more efficiently.
• Seek customer feedback on performance and actively work to improve results.
• Participate in occasional (paid) overtime work.
• Identify problems or requests without existing processes and collaborate with peers to develop and implement solutions.
• Take ownership of day-to-day technology issues and deal with external third-party organizations.

What you’ll bring:

• Excellent verbal and written communication skills to effectively communicate with stakeholders.
• Be coachable and willing to take on work outside of your comfort zone.
• A keen interest in technology and a strong desire to ensure optimal functionality.
• Enjoy a fast-paced environment and be comfortable with change.
• Willingness to learn new technology solutions and concepts to liaise with staff and vendors.
• Strong analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively in a team environment.

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace; it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for the majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities for continual growth.
• Extensive discounts and benefits to maximize your money.
• A choice of your IT equipment to maximize success and access to cost-price tech for personal needs.
• Fun team events to celebrate achievements and connect with colleagues.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.