Supervisor, Construction Information (Eastern Region)

The Supervisor, Construction Information (Eastern Region), is a detail-oriented and hands-on leader responsible for supporting the performance, quality, and operational execution of a team focused on commercial construction data acquisition and client support. This role ensures high standards of data accuracy, completeness, and customer responsiveness.

The Supervisor plays a pivotal role in monitoring team performance through call reviews and coaching, workload distribution, and analytics on source relationships and outbound engagement. By leveraging insights, they identify gaps and drive continuous improvement. This position also involves close collaboration with leadership to maintain and expand source relationships using account management and customer success best practices. Additionally, the Supervisor supports training initiatives and enhances data collection strategies focused on outreach and industry engagement.

Key Responsibilities:

• Support onboarding, training, and ongoing development of team members, including retraining as needed
• Maintain and update source and account relationship lists; partner with colleagues and management to identify and prioritize new prospects, and distribute and rebalance assignments across the team
• Conduct call and communication reviews for team members; provide ongoing coaching and feedback to improve performance and quality
• Oversee and distribute client inquiry workload, ensuring timely and accurate resolutions; monitor inquiry trends to identify performance or data quality gaps and escalate as needed
• Maintain comprehensive knowledge and documentation of regional project data sources, ensuring accurate and up-to-date entry and management within the source repository
• Track and analyze source conversion rates and outbound engagement activity (e.g., outreach volume, response rates, and source retention) to evaluate team performance and identify coaching and collection opportunities
• Monitor commercial construction project reporting to ensure accurate project progression across the construction lifecycle
• Track and report on key metrics related to data quality, coverage, and completeness; provide insights and recommendations to Content Operations and Product leadership for improvement initiatives
• Build, own, and grow relationships with high-value, hard-to-reach industry participants through outbound calls, emails, industry events, and association meetings to strengthen intelligence pipelines and model effective outreach strategies for the team
• Lead demonstrations of Dodge tools and data capabilities for key industry sources to drive participation and engagement, translating firsthand experience and results into coaching that strengthens the team’s own demo skills and effectiveness
• Oversee day-to-day activities related to growth and coverage expansion in targeted geography

About Dodge Construction Network:

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is rooted in empowering customers with transformative insights, driving their journey toward unparalleled business expansion and success. We serve decision-makers who value relationships built on trust and quality, combining proprietary data with cutting-edge software to deliver essential intelligence for industry advancement.

Dodge is the catalyst for modern construction.