Strategic Renewals Manager

About Payscale: Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For over 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies.

The Payscale Renewals team is the engine behind customer retention and durable revenue growth. They partner closely with Customer Success and go-to-market teams to protect recurring revenue and ensure every renewal reflects the value Payscale delivers.

What You'll Do:

• Own the full renewal lifecycle for a portfolio of strategic, high-value accounts, from early risk assessment through negotiation and close, consistently meeting or exceeding retention and expansion targets for Fortune 500 to 1000 organizations.
• Navigate complex, procurement-led buying processes with Fortune 500 to 1000 organizations, managing RFPs, vendor reviews, security and compliance requests, and multi-stakeholder approval cycles to closure.
• Lead complex commercial negotiations and structure multi-year, multi-product agreements in coordination with Deal Desk, Legal, Finance, and customer procurement teams.
• Run a disciplined, repeatable renewal process, including accurate forecasting, pipeline hygiene, and on-time execution across a demanding book of strategic accounts.
• Proactively manage renewal risk, developing and executing save strategies for at-risk accounts before escalation.
• Partner with Customer Success and Account Management to surface upsell, cross-sell, and resizing opportunities, maintaining accurate records and insights in Salesforce.

Requirements:

• 7+ years of experience in renewals, account management, or customer success, with a focus on enterprise or strategic accounts.
• A proven track record of meeting or exceeding retention and expansion targets in a SaaS or subscription business.
• Demonstrated success navigating formal procurement, vendor management, and multi-stakeholder buying processes, ideally with Fortune 500 to 1000 organizations.
• Strong commercial negotiation skills and confidence structuring multi-year, multi-product agreements.
• A process-driven approach with strong forecasting discipline and pipeline hygiene.
• Proficiency with Salesforce (or a comparable CRM) and comfort using data to drive decisions.
• Comfort in a role where success is driven by disciplined process execution and procurement engagement as much as relationship building.
• Excellent communication skills, with the ability to translate value and ROI across business and procurement stakeholders.

Nice to Have:

• Experience renewing or selling into HR, Total Rewards, Compensation, or Finance buyers.
• Background in HR tech, compensation, or data/SaaS solutions.
• Direct experience working through procurement and vendor-management functions of large enterprises.
• Familiarity with tools like Gainsight, Gong, or similar customer success and revenue intelligence platforms.

Location:

Payscale operates on a remote-first model, allowing employees to work from any location that suits them best. In-person events occur no more than a few times a year. Employees can work from home, co-working spaces, or a combination of both, with requirements including high-speed internet and a device for MFA/2FA.

Payscale does not hire in Quebec Province, Northern Ireland, or Hawaii.

Benefits and Perks:

Payscale offers a robust benefits package including:

• Flexible paid time off and 14 paid company holidays, including 2 floating holidays.
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100%.
• Unlimited infertility coverage benefits.
• Additional supplemental health benefits for you and your family.
• A 401(k) retirement program with a fully vested immediate company match.
• 16 weeks of paid parental leave for birthing and non-birthing parents.
• Health Savings Account (HSA) options and company contributions each pay period.
• Flexible Spending Account (FSA) options for pre-tax allocations.
• Annual remote work stipend for wellness or home office equipment.