Strategic Account Manager
Job Description
Key Skills Required
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What You'll Do
Own the end-to-end relationship for a portfolio of strategic healthcare delivery system accounts, serving as the primary point of contact for executive stakeholders
Develop and execute account growth plans that expand footprint, deepen adoption, and drive measurable outcomes
Serve as the internal voice of the client — translating field intelligence into product, pricing, and go-to-market feedback
Lead renewal strategy and negotiations, protecting and growing recurring revenue
Build multi-threaded relationships across clinical, operational, IT, and executive stakeholders within each account
Partner closely with implementation, clinical, and product teams to ensure successful onboarding and sustained value delivery
Identify and close expansion opportunities (new service lines, new sites, new use cases) within existing accounts
Represent the company at client sites, industry conferences, and regional events (travel ~50%)
Maintain accurate forecasting, account health tracking, and pipeline reporting
What You Bring
10+ years of experience in healthcare delivery systems — health system operations, managed care, health tech commercialization, or a related client-facing healthcare role
Prior experience at a startup or high-growth company, with comfort operating without established playbooks
Demonstrated success managing complex, multi-stakeholder enterprise healthcare accounts (health systems, payers, or similarly complex delivery organizations)
Strong working knowledge of healthcare contract structures, SLA governance, and value-based care mechanics
Track record of meeting or exceeding renewal and expansion revenue targets
Excellent executive presence and consultative selling skills — able to navigate C-suite and clinical leadership conversations with equal fluency
Willingness and ability to travel up to 50% of the time
Based in the United States
Preferred Qualifications
Experience with EHR integration patterns and clinical workflow technology
Background in call center / access center operations or clinical process outsourcing
Existing relationships within target health systems or provider networks
Experience selling or supporting AI-enabled or digital health solutions
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Quadrivia AI
View Company ProfileQuadrivia AI (operating under quadrivia.ai) is the premier, enterprise-grade clinical artificial intelligence pioneer, autonomous patient journey innovator, and healthcare operational orchestration powerhouse engineered to operate as the definitive, high-velocity medical workflow automation, real-time conversational routing, and clinician multiplier layer for healthcare systems, hospital groups, and clinical practices globally. Founded by Babylon and Circle visionary Dr. Ali Parsa, the company completely eliminates the severe systemic friction of modern global medicine—where clinical providers battle an estimated 18 million worker global healthcare shortage, crushing administrative overhead, fragmented intake procedures, and high-burnout repetitive routine tasks—by deploying a managed hybrid AI-clinician service matrix. Moving far beyond traditional, passive single-task medical translation tools, legacy scripted chatbots, or simple voice-tree dictation systems, Quadrivia natively unifies autonomous real-time voice and text patient triage, multi-language post-operative follow-ups, bilateral AI-accelerated Electronic Health Record (EHR) data mapping, instant appointment scheduling, and medication management pipelines into its flagship clinical engine, Q (also known as Qu). Trusted to take end-to-end operational responsibility for complete patient trajectories, the platform delivers clinical-grade reasoning that achieves an audited 99.96% accuracy rate across 25 distinct workflow types with a ~2.5 second turn cycle across signal processing and response delivery. Under the hood, its sophisticated cognitive and technical core—backed by premier impact venture firms like Norrsken VC and Life Extension Ventures—deploys twenty parallel safety guard agents monitoring interactions in real time, multiple AI and human auditing layers, and secure cloud-native multi-tenant data segregation architectures built upon Google Cloud infrastructure to meet strict global data privacy and healthcare compliance boundaries. What sets Quadrivia AI apart is its uncompromising dedication to replacing standard transactional software licenses with absolute operational liability, safe medical automation safeguards, and workforce output momentum; by bridging the gap between performance-intensive conversational telemetry and empathetic, clinical-grade patient advocacy, the enterprise remains the definitive cornerstone of modern algorithmic healthcare digital transformation and worldwide institutional provider scaling.
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