Onboarding Manager - Training Expert

Your Mission: Drive product activation through transformative training

As an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow.

Your Daily Business – No two days are alike

• Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups.

• Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.

• Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.

• Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement.

• Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.

• Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site.

Your Skillset – What you bring to the table

• Proven experience in Train the Trainer programs, particularly with large groups

• Strong communication and presentation skills, able to engage and motivate users

• Experience in training professionals, ideally in the healthcare or caregiving sector

• Passion for technology adoption and empowering others to embrace change

• Fluent in German (C2), with good knowledge of English

• Willingness to travel 2–3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel

Growing together – what you can expect at voize

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

• You decide when you work best, that means flexible working hours and a good hybrid set-up.