Store Launch and Performance Support Specialist

What you'll do:

• Support new store launches in France, helping coordinate with franchise and store partners to ensure smooth openings, proper training, and operational readiness.
• Track store performance and support revenue growth by monitoring trends, helping optimize costs, and flagging risks early.
• Monitor OTIF (On-Time, In-Full) deliveries, support inventory tracking, and help resolve day-to-day operational issues with logistics teams.
• Help apply and roll out playbooks and best practices across stores, contributing ideas to improve conversion rates and customer experience.
• Track NPS and customer feedback, support store staff with ongoing training needs, and help implement improvements.
• Support store audits, assist with mystery shopping programs, and help maintain accurate reporting on sales, marketing performance, and inventory.

Who we're looking for:

• Comfortable working on store launches and supporting performance improvements.
• Strong with data and numbers, especially around store performance, inventory, and customer feedback.
• Hands-on problem solver who can react quickly in fast-paced environments.
• Collaborative and comfortable working with franchise partners, store teams, and internal stakeholders.
• Customer-focused and motivated to improve in-store experience and satisfaction.
• Fluent in English and French, other European languages are a plus.

What we offer:

• Growth opportunity in a rapidly growing company.
• Supportive team environment, working locally and globally.
• Career development with access to continuous learning and training.
• Competitive compensation and health benefits.