Sr. IT Systems Engineer
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Job Description
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We are seeking a Sr. IT Systems Engineer to ensure the 24x7 availability and performance of our infrastructure through secure, scalable cloud solutions and automation. This is a hybrid architectural, implementation, and support role.
You will design and manage production monitoring, streamline workflows, contribute to documentation, and write efficient, maintainable code. With 8+ years of experience, strong Unix/Linux expertise, and knowledge of networking protocols, you’ll collaborate across teams to solve complex problems, improve system reliability, and proactively address security risks.
You will work within a team of mid-level and senior IT engineers and developers spanning the network and systems infrastructure, identity management, security, and integration spaces, expanding our service portfolio following business needs and iterating and improving upon our existing infrastructure. This role offers the opportunity to tackle new challenges and grow within a dynamic, fast-paced environment.
Key Responsibilities
- Ensure 24x7 responsiveness of services and infrastructure, including on-call rotation for production services.
- Design and manage production system monitoring, using ExtraHop wire data products and conventional tools.
- Add to our internal and stakeholder-facing knowledge bases, including design documents, playbooks, diagrams, and documentation.
- Design and construct secure, future-proof, hybrid/multi-cloud services and networks.
- Implement and improve human and automated workflows for operations and support.
- Write elegant, extensible, sustainable code to solve current and future problems as simply as possible, but no simpler.
- Learn and grow as an engineer and as a colleague.
Required Qualifications
- 8+ years of experience in Unix/Linux systems administration and software development.
- Proficiency in using Shell/Bash and other automation tools within a Linux/Unix environment.
- Familiarity with a distributed version-control workflow in a team setting (e.g., Git).
- Competency in web infrastructure operations, including development and deployment.
- Experience or strong interest in cloud and serverless infrastructure.
- Understanding of virtualization platforms such as Linux KVM.
- In-depth knowledge of enterprise networking and application protocols: TCP/IP, HTTP, SSH, DNS, LDAP, TLS.
- Strong communication skills (verbal and written), with an ability to collaborate effectively across teams.
- Self-directed problem-solving ability, with skills in building consensus among peers and partners.
- Security-focused mindset across all operational activities.
- Ability to express and defend well-formed opinions on technical topics.
- Willingness to take on new, undefined challenges and explore innovative solutions.
Preferred Qualifications
- Experience with cloud virtualization platforms like AWS, Azure, or GCP.
- Windows and/or MacOS competency for desktop support and Active Directory environment management.
- Experience with Google Workspace administration.
- Understanding of firewall and security management principles.
- Understanding of secondary networking and application protocols: UDP, SMTP, NTP, SNMP, Finger.
- Hands-on experience with Linux configuration management systems (e.g., Ansible, Puppet, Chef).
- Familiarity with network switching and routing equipment, including configuration and deployment.
Skills and Competencies
- Technical Expertise: Deep understanding of Linux/Unix systems, networking protocols, and automation tools.
- Collaboration: Strong teamwork and interpersonal skills, working effectively across cross-functional teams.
- Problem-Solving: Ability to diagnose complex systems and offer clear, actionable solutions.
- Security Mindset: Proactively identifies and mitigates security risks in operational workflows.
- Communication: Articulate communicator, capable of explaining technical concepts to non-technical audiences.
- Adaptability: Comfortable with ambiguity and excited to learn new technologies and approaches.
- Critical Thinking: Open-minded yet decisive, with an ability to analyze different perspectives and make informed decisions.
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Extrahop
View Company ProfileExtrahop is a leading provider of cloud-based network detection and response solutions, enabling organizations to securely and efficiently manage their network traffic. With a strong focus on innovation and customer satisfaction, Extrahop's products and services are designed to provide real-time visibility, threat detection, and incident response capabilities. By leveraging advanced machine learning and artificial intelligence technologies, Extrahop's solutions help organizations to identify and mitigate potential security threats, ensuring the integrity and availability of their network infrastructure. With a global customer base and a strong presence in the cybersecurity industry, Extrahop is committed to delivering high-quality products and services that meet the evolving needs of modern organizations. Extrahop's solutions are suitable for a wide range of industries, including finance, healthcare, retail, and government, and are designed to support organizations of all sizes, from small businesses to large enterprises. The company's products and services are backed by a team of experienced professionals, including network engineers, security experts, and customer support specialists, ensuring that customers receive the assistance they need to get the most out of their investment.
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