Sr. Director of Product Management

About ConnectWise

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA, and APAC. As a community-driven software company dedicated to the success of technology solution providers, their suite helps over 45,000 partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology to deliver amazing customer experiences.

Job Overview

The Sr. Director of Product Management is responsible for leading a global team of entry-level to experienced professionals focused on overseeing integrated platforms and developing the department’s vision, strategy, and execution in alignment with the company’s goals. This role supports cross-functional teams and enhances content across the assigned product line to increase the efficacy of product development across the organization.

Essential Duties & Responsibilities

• Sets goals and objectives for team members to achieve operational results.
• Typically manages multiple teams led by experienced managers.
• Influences others to adopt practices and approaches.
• Interacts with executive leadership on matters of significance to ConnectWise.
• Owns short to mid-term strategy execution and operational direction of the Product Management team in alignment with ConnectWise objectives.
• Leads and prioritizes daily team activities.
• Manages, mentors, and coaches to develop a collaborative and dynamic global team.
• Coordinates cross-functional communication to align on initiatives and strategies for product roadmaps and innovative requirements driving business growth.
• Directs and coaches teams to scale and expand data and analytics platforms to support the company’s vision.
• Develops functional specifications for product features, including effective product and user interface design, rapid prototyping, product validation testing, and usability testing.
• Gathers, validates, and evaluates product/market requirements through market and customer research, competition, and product research.
• Leads development, approval, training, and communication of new product changes and their associated impacts.
• Builds, measures, and refines product requirements and user experience analysis processes.
• Delivers timely and high-quality product releases that solve partners' business problems.
• Participates in Go-To-Market (GTM) messaging, positioning, and strategy.
• Identifies, develops, and manages contractual, technical, and consulting relationships with strategic partners/customers and providers.
• Monitors and improves internal processes for efficiency and validity pre- and post-product launch/changes.
• Develops and delivers materials to marketing and sales organizations, conveying product purpose, user definition, benefits, customization capabilities, and competitive comparisons.
• Oversees product lifecycle management and software development lifecycle.
• Interacts with customers and prospects to define market requirements and translate them into product requirements for the engineering team.
• Represents ConnectWise in key customer engagements, analyst events, conferences, and other venues.

Knowledge, Skills, and Abilities Required

• Exceptional leadership and customer service skills.
• Ability to make decisions with serious impact on overall success or failure in areas of accountability.
• Willingness to work in a team environment.
• Strong organizational skills to give the team direction.
• Professional presence suitable for meetings, in-person, or via email, as well as at internal and external events.
• Ability to navigate ambiguity and work successfully with a global team.
• Excellent communication skills, both written and verbal.
• Strong presentation skills.
• Ability to write and deliver training courses and materials.
• High level of critical thinking and problem resolution skills.
• Strong project management and time-management, analytical skills.
• Ability to be proactive with a sense of urgency.
• Expert ability to read, understand, and communicate technical documentation.
• Highly motivated person with the ability to work in a fast-paced, continually changing environment.

Educational/Vocational/Previous Experience Recommendations

• Bachelor’s degree in a related field or equivalent business experience.
• 10+ years of relevant experience.
• 6+ years of relevant managerial experience.
• Preferred: Experience with B2B software products, services in the MSP industry, and product development.

Working Conditions

• Onsite/Hybrid/Remote depending on location.
• 20-30% travel may be required.