Director of Product Management

General Summary:

The Director of Product Management is responsible for leading a global team of entry-level to experienced professionals focused on overseeing integrated platforms and developing the department’s vision, strategy, and execution in alignment with the company’s goals. This role supports cross-functional teams and focuses on enhancing content across the assigned product line that increases the efficacy of product development across the organization.

Essential Duties & Responsibilities:

• Sets goals and objectives for team members for achievement of operational results
• Typically manages a department or small unit that includes multiple teams
• Influences others to accept practices and approaches
• Communicates and influences executive leadership
• Owns short to mid-term execution of functional strategy and the operational direction of the Product Management team
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Participates in Go-To-Market (GTM) messaging, positioning, and strategy
• Interacts with customers and prospects to define market requirements and translates these requirements into product requirements for the engineering team to deliver within specification, on time, and within budget
• Represents ConnectWise in key customer engagements, analyst events, conferences, and other venues
• Builds, measures, and refines product requirements and user experience analysis process
• Co-creates and manages product lifecycle management and software development lifecycle
• Identifies, develops, and manages contractual, technical, and consulting relationships with strategic partners/customers and providers, including joint ventures, subsidiary relationships, and projects
• Gathers, validates, and evaluates product/market requirements through market and customer research, competitive, and product research
• Develops functional specifications for assigned product features, including effective product and user interface design, rapid prototyping, product validation testing, and usability testing, ensuring adherence to product strategy throughout the product life cycle
• Develops and delivers materials to marketing and sales organizations conveying product purpose, user definition, benefits, customization capabilities, and competitive comparison
• Leads the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, and process impacts to internal organizations
• Monitors internal processes for efficiency and validity pre- and post-product launch/changes
• Delivers timely and high-quality product releases that solve partners' business problems

Knowledge, Skills, and/or Abilities Required:

• Exceptional leadership and customer service skills
• Ability to address complex problems requiring extensive investigation and analysis
• Willingness to work in a team environment
• Strong organizational skills to give the team direction
• Professional presence suitable for meetings, in-person, or via email, as well as at internal and external events
• Excellent presentation and communication skills
• Critical thinking and problem resolution skills
• Project management, time-management, and analytical skills
• Ability to be proactive with a sense of urgency
• Strong ability to read, understand, and communicate technical documentation
• Highly motivated person capable of working in a fast-paced, continually changing environment

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in a related field or equivalent business experience
• 8+ years of relevant experience
• 5+ years of managerial experience
• Preferred: Experience with B2B software products, services in the MSP industry, and product development