Sr. Associate, Strategic Engagement

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill, and passion to make a lasting impact in healthcare, we’d like to meet you.

About the Role

The Sr. Associate, Strategic Engagement will play a key role within the Growth team and will be responsible for improving patient engagement and fostering participation in our care model. This position is dedicated to conducting patient outreach (telephonic and in-person home visits) in Western North Carolina.

What You’ll Do

Patient Outreach & Engagement:

• Connect with prospective, high-priority patients and engage them in Hopscotch’s unique primary care model. Guide them to appropriate services at Hopscotch or help them find alternative primary care options.

Community-Based Engagement:

• Spend approximately 10% of your time engaging with patients in community settings, including their homes, hospitals, long-term care facilities, and skilled nursing facilities. Reliable transportation is a requirement for this role.

Documentation & HIPAA Compliance:

• Document interactions with patients promptly while maintaining HIPAA standards and confidentiality of protected health information.

Communication & Coordination:

• Communicate effectively with patients, their families, caregivers, and healthcare providers. Ensure all parties involved in the patient’s care are well-informed and aligned on goals.

About You

A great candidate for the role has:

• Proven success in healthcare-related engagement, sales, or marketing roles.
• A problem-solving orientation and a flexible and positive attitude.
• Strong people skills and an ability to communicate and build trust easily with Medicare patients.
• A sales background preferred but not required.
• Proficient in technology, including Microsoft Excel and EMR platforms.
• Ability to work independently in a fast-paced environment while effectively managing multiple priorities.
• Familiarity with Medicare and Medicare Advantage programs and processes is a plus.
• An Associate’s degree preferred, or equivalent education and work experience.
• The ability to travel throughout Western North Carolina to meet with patients.