Readership Engagement Specialist

We’re looking for a Readership Engagement Specialist to connect with readers, build trust, and help bring their community stories to life. Reporting to the Director of Content Operations, you’ll learn what matters to each reader, uncover compelling story ideas, and find meaningful ways for them to participate based on their interests and comfort level.

You’ll lead brief introductory calls, identify promising stories, and share helpful details with the content production team so each opportunity can move forward. You’ll also explore future story ideas, encourage reader introductions, and ask for recommendations of local businesses that could be featured in our magazines. While content producers develop the final stories and programming and operations teams manage the publication plan, your role is to make every conversation count and give your teammates the context they need to take the next step.

The Role in Action

• Lead warm, engaging 10–15 minute introductory calls that help readers feel comfortable sharing their stories.
• Identify promising stories and recommend the best content format and level of involvement based on reader preferences and publication needs.
• Capture future story ideas and invite introductions to other readers when appropriate.
• Ask readers to recommend local businesses for potential magazine features and share relevant details with the team for follow-up.
• End each call with clear next steps, shared expectations, and any agreed-upon follow-up.
• Give the content production team clear handoff notes with story ideas, reader preferences, key details, and next steps.
• Keep reader and opportunity records up to date in monday.com and review AI-generated notes and recommendations for accuracy before approval.

The Ideal Candidate

We’re looking for someone who will hit the ground running with:

• Build trust quickly and recognize when readers are interested, hesitant, or uncomfortable.
• Listen closely and ask thoughtful follow-up questions that keep conversations natural and engaging.
• Turn conversations into clear summaries and practical recommendations that help the team take action.
• Keep accurate records, follow through on commitments, and give teammates the information they need.

Skills and Qualities that Set You Apart:

• Use good judgment to match story ideas with publication needs and reader interests.
• Make handoffs useful with clear details that help teammates keep conversations moving.
• Stay open to learning new tools and workflows, applying feedback, and taking responsibility for AI-supported work.