Spanish Speaking Customer Agent For Dyson (Remote, Greece)

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional talent with world-class brands across a wide range of industries. With a strong track record of placing multilingual professionals in rewarding roles throughout Europe, we are committed to delivering unparalleled career opportunities and candidate experiences.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Spanish Speaking Customer Agent For Dyson position in Greece — one of the most sought-after Spanish-speaking jobs available in the European market today. In this role, you will serve as the primary point of contact for Spanish-speaking customers of Dyson, a globally recognised leader in the consumer electronics industry, delivering expert support for their innovative range of products. This is a remote position based within Greece, offering you the perfect blend of professional growth in the consumer electronics sector and the unmatched lifestyle that Greece has to offer.

Key Responsibilities

• Provide high-quality customer support to Spanish-speaking clients of Dyson via phone, email, and live chat, addressing inquiries related to consumer electronics products
• Assist customers with product information, troubleshooting, and technical guidance for Dyson's range of consumer electronics, including vacuum cleaners, air purifiers, hair care devices, and more
• Handle and resolve customer complaints efficiently and professionally, ensuring a positive brand experience consistent with Dyson's premium positioning in the consumer electronics industry
• Process orders, returns, warranty claims, and exchanges in accordance with company policies and procedures
• Accurately log all customer interactions and case details within the CRM system, maintaining up-to-date and precise records
• Collaborate with internal teams and escalate complex technical issues to the appropriate departments when necessary
• Stay informed on the latest Dyson consumer electronics products, updates, and promotions in order to provide accurate and current information to customers
• Consistently meet and exceed individual performance targets, contributing to team KPIs and overall customer satisfaction goals

Requirements

• Native or fluent Spanish language skills (both spoken and written) are essential for this role
• Must hold a valid European passport — this is a mandatory requirement
• Must be available to start during the 2nd or 3rd week of October
• A good working knowledge of English is required for internal communication purposes
• Previous experience in customer service, technical support, or a related field within the consumer electronics industry is considered a strong advantage
• Strong communication and interpersonal skills with a customer-first mindset
• Ability to work independently in a remote environment, demonstrating self-motivation and time management skills
• Comfortable using digital tools, CRM platforms, and standard office software

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience and expertise
• Monthly Performance Bonus to reward your dedication and results
• 2 Extra Salaries Per Year — 13th and 14th salary as an additional financial benefit
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation
• Fully Paid Professional Training tailored to the consumer electronics industry and Dyson's product portfolio
• Comprehensive Health Insurance coverage
• A supportive, multicultural, and professional remote working environment
• Long-term career development opportunities within Mercier Consultancy Group and beyond