Solutions Consultant - Malaysia

What You'll Do

We’re looking for an experienced cybersecurity professional with a number of years experience across the entire customer lifecycle - from pre-sales to post-sales and professional services - to join our growing Customer Experience team as a Solutions Consultant based in Malaysia covering the METNA & APAC region.

The Scale Team at Immersive is a high-velocity engine that serves a large volume of customers and prospects through a fast, repeatable, digitally-led motion. As a Solution Consultant on the Scale Team, you'll own technical pre-sales and the first two months of onboarding across many accounts, and deliver one-to-many enablement that gets customers to value quickly and supports their migration to the Immersive One Core platform.

This is a role for someone who's energised by breadth, pace, and impact at scale — who'd rather run a sharp, repeatable motion across many customers than immerse deeply in a single account. You'll work as part of the Scale Team alongside our Inside Sales Reps and Customer Operations, turning qualified opportunities into demos, trials, onboardings, and adoption — fast!

Pre-sales demos and trials

• Deliver product demonstrations built on the qualification Sales has completed, tailored quickly to the prospect's use case
• Rank solution fit (Green / Yellow / Red / NA) to steer where Sales invests their time
• Set up and run in-platform free trials, with one or two coaching sessions to guide prospects through the key features — proving value live, without bespoke success plans or post-POV reports
• Answer technical questions and flag obvious blockers early
• Maintain strong working knowledge of the Immersive platform and competitor technologies

Onboard new customers (first 60 days)

• Run kick-off sessions and deliver a contained onboarding within a strict two-month window across a small number of meetings
• Provide light-touch integration guidance — point customers to documentation and standard connectors, and route deeper technical needs to Support
• Run month-one and month-two check-in and coaching sessions, with the digital academy as the core enablement engine

Drive adoption and migration at scale

• Deliver one-to-many activities — webinars, workshops, and Cyber Digital Bootcamps — to drive adoption and value across the customer base
• Support the phased migration of Standard customers to Immersive One Core, contributing to repeatable enablement content and self-serve resources
• Re-engage on expansion when a signal appears, running the same light demo / trial-coaching motion for the expansion scope

Across everything

• Partner closely with Inside Sales Reps and Customer Operations to keep the motion efficient
• Serve as the voice of the customer to our product, content, and engineering teams to influence innovation
• Stay informed of evolving threats, AI, trends, and new technologies

Sounds good? We’d love to hear from you if you have proven experience in the following areas, but don’t worry if you don’t hit each one exactly, although experience working within cybersecurity is essential:

• 2+ years in sales engineering, solutions consulting, technical onboarding, or a technical customer-facing role — ideally in a SaaS or cybersecurity environment
• Comfortable working at high volume and pace, running repeatable motions across many accounts and keeping engagements within tight time boxes
• You're a confident presenter to both technical and non-technical audiences, including one-to-many formats such as webinars and bootcamps
• Able to qualify and prioritise quickly, and to communicate technical concepts in a clear, jargon-free way
• Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development)
• Knowledge of information security concepts, domains, compliance, and standards
• Experience delivering onboarding, enablement, or one-to-many sessions at scale
• Familiarity with product-led growth (PLG) or digitally-led customer motions
• Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), and public cloud environments would be useful but not essential

Immersive’s growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

• Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence.
• Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace.
• Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners expectations by crafting products, services and experience that surprise, delight and ensuring they feel valued and supported every day.
• One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday half day
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
• While this is a remote position, we do all meet in our EMEA HQ on a bi-annual basis and regularly in person in region.