Senior UX Researcher / Experience Architect

Responsibilities

Collaborate with a cross-functional team to drive alignment and create human-centric experiences that deliver on business and brand strategies, user insights, and technology requirements.

• Research the problem space, identify user needs, and recommend client opportunities.
• Lead, facilitate, and conduct research through various methodologies, including contextual inquiries, interviews, workshops, moderated and unmoderated usability studies, as well as competitive UX analysis, feature audits, heuristic evaluations, etc.
• Synthesize research and strategic recommendations into a compelling presentation narrative.
• Translate data analysis and strategy recommendations into experience architecture (e.g., sitemaps & wireframes) and articulate research findings and strategic recommendations for design application (e.g., consult with design and development).
• Create experience journeys and roadmaps that bring the brand to life in a way that is meaningful to users.
• Collaborate closely with creative counterparts for copy and visual design as well as development to bring the experience to life.

Requirements

• 5-ish years of agency or consultancy experience with an understanding of a startup environment and the flexibility needed to be successful.
• Samples of work that demonstrate your ability to articulate strategy, experience architecture, and recommendations.
• Fluent in design tools (e.g., Figma, Miro) to produce architecture and experience documentation.