Senior UX Researcher

Qualities for Success

You thrive in an environment where innovation is the primary focus. You enjoy considering your assignments through macro and micro views. You are adept at determining which perspective is appropriate to use in a situation. You also love to drive clarity; ambiguity is a space of comfort. You are excited about creating valuable, meaningful experiences for fellow humans. You also love advocating for their needs and aspirations. Figuring out how emerging technologies might strategically apply to user experience and then collaborating to bring experience design to life is your idea of fun.

• Collaborate with a cross-functional team to drive alignment and create human-centric experiences that deliver on business and brand strategies, user insights, and technology requirements.

• Research the problem space, identify user needs, and recommend client opportunities.

• Lead, facilitate, and conduct research through various methodologies, including contextual inquiries, interviews, workshops, moderated and unmoderated usability studies, as well as competitive UX analysis, feature audits, heuristic evaluations, etc.

• Synthesize research and strategic recommendations into a compelling presentation narrative.

• Translate data analysis and strategy recommendations into experience architecture (e.g., sitemaps & wireframes) and articulate research findings and strategic recommendations for design application (e.g., consult with design and development).

• Create experience journeys and roadmaps that bring the brand to life in a way that is meaningful to users.

• Collaborate closely with creative counterparts for copy and visual design as well as development to bring the experience to life.

• At least 5+ years of agency or consultancy experience with an understanding of a startup environment and the flexibility needed to be successful.

• Samples of work that demonstrate your ability to articulate strategy, experience architecture, and recommendations.

• Fluent in design tools (e.g., Figma, Miro) to produce architecture and experience documentation.